Customer service (IVR)

@andyvish (901)
India
February 25, 2008 8:32am CST
Now a days, all the customer service calls through your mobile or landline are attended by interactive voice service. You will be asked to select a particular option you want from a menu which carries on for a long time. If you want to talk to a customer care agent, they will make you wait atleast 2 minutes saying that "all our agents are busy, your call is important to us, please stay online". What do you feel?
1 response
@BYOLA2871 (4373)
• South Africa
26 Feb 08
its very annoying especially when you are already pissed off ,but i guess sometimes i just cut the call off and go straight to the store or office in consideration