Help Line !!

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HelpLine: General Motors HelpLine,How can I help you? Customer: I got in my car and closed the door and nothing happened ! HelpLine:Did you put the key in the ignition slot and turn it ? Customer: Whatis an ignition? HelpLine: It's a starter motor that draws current from your battery and turns over the engine. Customer:Ignition? Motor? Battery ? Engine? How come I have to know all these technical terms just to use my car?...