Do you feel like an important customer?

United States
April 4, 2008 8:40pm CST
I recently had a really great experience with a company. I have heard that many times people are more likely to share negative product experiences with others rather than positive ones. I had purchased 2 pairs of headphones, Logitech brand. They broke not too long after using them. I logged onto the website and found some product information and was given an 800 number to call. I called to find out what could be done with the broken ones and was told that they no longer make the headphones I had. I was advised to mail back the 2 sets to them and they would send me two new pairs, not the same ones, upgraded more pricey ones. In less than a week my broken ones were replaced without a problem or hassle. That was a good customer experience and really made them stand out and me more likely to consider using their company in the future above others because of the great service I received. They made me feel like I was their number one priority. So with that shared, what is a great experience that you have went through? What made that company stand out from others? Please share your positive experiences with me.
1 person likes this
2 responses
@cortjo73 (6500)
• United States
7 Apr 08
I know I have more than just this but, it may take me some time before I remember them so, I will go with what happened for me this weekend. I have been wanting a Tahetian Pearl ring since I got my last white pearl ring about a year or so ago. And, I was browsing through a mailer from Macy's a couple of weeks ago when I saw one I liked. So, finally, the hubby and I had cause to go out towards the mall this weekend where I found a beautiful Tahetian Pearl ring. And, one of the best parts was that there was discount after discount after discount for this ring. It's original price was $1,035 and after all of the discounts, I managed to get it for $478.42 Now, there were some issues. One was that we were trying to get a sales person to help us and ended up sort of standing near another customer that was being helped. Finally, the woman behind the counter asked one of her fellow employees to help us. He was really nice but, not entirely on the ball. And, here is why...all of Macy's rings are size 7. I have very slender fingers. My ring finger (right hand) which is the one I wanted the ring for, is a size 4 and a half. To take it down from a size 7 to a size 4 and a half, Macy's felt not entirely comfortable about that because it didn't seem safe for the structure of the ring. So, they gave me a space guard thingy. Then, I decided to check out a jeweler to see if they could size it for me but, she felt the same. They may have been able to do it but, were afraid that it could weaken the ring and then they would feel responsible for anything should the pearl come off. But, she gave me some advice. She told me to go back to Macy's and ask them to custom order me a size 4 and a half and she said they should have offered that to begin with. She told me to tell them that I wanted to keep the ring I had already bought until they got my new ring in. I actually ended up ordering a size 5 since it seemed that the 4 and a half might be a slight bit smaller as my fingers expand and shrink throughout the day with body temperature. So, I did what the woman at the jeweler told me to do and got my way. It will be about 8 to 12 weeks for my new ring to come in but, at least I have the one I bought over the weekend until then. And, the jeweler also put a metal spacer on it that is adjustable, to get me through the mean time. She was helpful. I wouldn't even have thought to have that ring ordered for me without her and, the spacer she put on my ring really has done the trick as far as keeping in in place on my finger. BTW...the jeweler was Shane Company.
@cortjo73 (6500)
• United States
15 Apr 08
Thank you for the Best Response! It goes nicely with my Tahetian Pearl ring! LOL!
@bowtieguy (5927)
• United States
7 Apr 08
The only time I feel important when shopping is at some of my most favorite clothing stores, I am waited on there and get any help I need from the assistants. Also the place I go to get new suits made caters to my needs as well. It is expensive soemtimes but I do get to experience it that often so it makes it all the more worht it.