In need of help...

May 7, 2008 10:30am CST
Help me! My internet is wireless, my computer says I have excellent connection, yet when I try to connect to the internet from my laptop it will not do anything. I have done a full system restore, reset the internet settings and even turned the modem off and on again at the mains. It still wont work and I have no idea, obviously this is really annoying since I still have to pay for the internet. I have tried the microsoft help site and that produced nothing, I cant ring them cos they want me to pay a fortune and I am all out of ideas. If anyone can help it will be GREATLY appreciated. (for anyone wondering I am obviously not using my laptop to write this! lol) Thanks
4 responses
@Kecia08 (554)
• United States
7 May 08
Sounds like it's a problem with your laptop, and not your connection. Do you have a wireless network card installed in the laptop? If so, is the laptop detecting it?
8 May 08
I think I do. But then sometimes it will connect and tohers it wont, and sometimes it will connect but stops working as soon as I try and log into any site?! I am so confused!
• India
18 Mar 09
I think you are under low connection speed.Check your internet speed using inernet speedometer if there is any speed difference comes compared to the speed given by the internet service provider immediatly consult him and ask him to give the speed which is provided by him.If you lies under low connection speed you cant do any thing.If you feel free you check using your friends laptop or pc.If you are stll experiensing low slow web browsing consult you service provider.
• Malaysia
8 May 08
Hi Missfrench. go to the ISP. Let them solve your problem. I believe they have the tecnical staff to assist you. What the point if you could not make used the internet
@jesbellaine (4157)
• Philippines
8 May 08
Hello There. If you have an excellent signal but do not have an Internet connection then you may probably consider checking if you are getting a "Valid IP Address" from the wireless router. If not, there could be some security problem like they are not matching. It would be better to contact the manufacturer of your router so that they can walk you through it. They do have the ability to check on the computer for your as well as the wireless settings on the router as well.