Wow! shouldn't they know how to....

@keasling (724)
United States
May 18, 2008 12:23pm CST
I just bought or Sprint replaced my Palm Treo with the new Palm Centro.I love this phone! Very cute and functional. Well I finally got time to upload the software so I could Sync my phone to my desktop. I was excited because no more lost numbers. Well I put the cd in and start installing. I kept getting an internal error. OK I am getting frustrated with this so I call the 800 number to find out what I am doing wrong. It is their software they should know right? Laughing, yeah they couldn't tell me. So I got to their website and viola there is the answer to my problem. What gets me is that shouldn't their techs have their forums up to help customers. The operator/tech person was asking me what operating system I had on my cell phone! Ok i didn't think cell phones had operating systems. I was so confused with what she was saying because it made no sense to me.Have you ever entered into a support tech that didn't seem to know what they were talking about? I mean where do they find these people? I would think they want their employees to know everything possible or at least tell them where to find the answers to the customers questions.
2 people like this
3 responses
@sk66rc (4261)
• United States
17 Jul 08
You're right... Techs should know about the phones... They are after all, "Techs"... I used to work at cell. phone industry myself for a short period of times... In that short time frame, I knew more about phones then some of these "1-800" number techs... Usually when I call them for my current phone's problem, as soon as I get a tech on the phone I go through the list of the things I've done & none of it worked... They sound so dumb founded that I knew all the things I knew, which isn't really much... "My phone is stuck in one screen & it won't make a phone call... First thing I've done was power cycle the phone & when it didn't work, I have done soft reset & didn't work, hard reset & didn't work so I did master reset & reloaded all the software back onto my phone & still acting up... Looks like a hardware issue that keeps corrupting my operating software... What do you suggest?" Then I get a long pause on the other end of the phone then the "Tech" says, "have you tried taking the battery out & putting it back in?" So I tell him, "Yeah, if you were listening, that's called hard reset & yes, I've tried it... You know what the master reset means? I've tried that too..." Tech goes, "ummm... hold on..." Make a long story short, they ended up giving me a new phone... Some of these so called "techs" have no business in being a "techs" at all... That's what they're getting paid for, they should know little more than what they do...
@kykidd (6819)
• United States
18 May 08
I had the same problem when I bought my tv. I bought it because it had picture and picture. I went through the book, called the number, and even went back to the store to find out why I couldn't get it to work. Turns out the salesmen either didn't know what he was talking about or lied to sell it, because the PIP only works with a dvd or vcr, you can't watch 2 television programs at the same time. And that was the main reason I bought the tv.
@Bd200789 (2994)
• United States
18 May 08
I haven't had that happen, but they should know what they are talking about. I think the company would train them to know the answers.