Credit card customer service

United States
June 28, 2008 7:23am CST
I recently was treated rudely by a customer service representative when dealing with the Chase fraud department. They were curt, removed, and seemed extremely agitated that they had to perform their job. Has anyone ever had similar experiences when dealing with customer service? Not only in the matter of credit cards or bank accounts, but in any situation that requires human decency.
4 responses
• United States
29 Jun 08
you know, call centers jobs are pretty intense. listening to hundreds of customer complaints daily is very rough. I'm sure that the Chase rep was probably having a bad day and may have taken it out on you. We've all been there- especially at the end of a shift. Its hard not to be short and semi-rude when you just have 3 people curse you out and demand to speak to your superviser. Its very frustrating. I think that call centers should arrange for complimentary psychiatric services or therapy sessions for employees!
• United States
29 Jun 08
And complimentary massage therapy as well. You spend your life in a call center judging by the pic with you wearing a head set. Ha ha, just kidding.
@dorothy09 (1520)
• Philippines
28 Jun 08
Yes, customer service are so rude when they remind us with our balances, even if we are just days away from our due date. I think some customer service need trainings how to handle customers in a nice way in any situations.
• United States
28 Jun 08
I think many of the representives are disgruntled because of low pay but you are correct that they need to be trained in courtesy.
@golfproo (1841)
• Canada
28 Jun 08
Hi There, I think it is like dealing with almost anyone, it depends on who you are dealing with. There are people who are amazing at their jobs...and those who are not. If we are lucky we usually get those who are amazing at the job. When we get someone rude like you did it always leaves a bad taste in our mouth. In customer service areas I have not had such an experience too often...although it has happened. cheers,
• United States
28 Jun 08
You're absolutely right. I've worked in the industry for years, and although I try to be polite and helpful I know I have my bad days. It just seems that common courtesy is going the way of the dinosaur.
• United States
2 Jul 08
I use to work in customer service for years and most of the time I spoke in a calm tone and helpful manner. No customer has told me that I spoke rudely but I did get rude and irate customers everyday. This shows that not everyone was satisfied. I was also monitored by supervisors on the phone often when I was a new rep and then from time to time when I was dealing with customers. None of my supervisors reprimanded me for my actions. I needed a job and had bills to pay so I wanted to keep the job. Some customer service reps don't care about their jobs and thats why they either quit because they hate it or they get reprimanded or fired. From no on, I suggest writing the time and date and the person you spoke with when dealing with customers on the phone and then speak to the supervisor or write a letter of complaint to the company in yellow paper (yellow paper stands out more from white paper). If a rep does not want to give their name and/or operator code to identify them, hang up and call again so you get a different rep. Usually, if it's a busy call center, customer service reps often have ID numbers or operator code number to identify them so they don't have to get their first and last name. If it's a slow call center, just get their name followed by the time and date you spoke to them. Whoever talks to you on the phone and accesses your account will be tracked by the company, so they can find out what rep talked to you, that's why it's important to write the time and date you spoke to them, to make it easier to track them. I can tell you lots of customer reps that were rude to me as well. When I called about a service I purchased and I got a rude rep on the phone, I asked to be transferred to another rep because I made an excuse because I couldn't hear her(just to be polite). She told me to call back and I'll get a different rep and so I called back and I got the same rep on the phone and I hung up and I called back again and I told her that I still couldn't hear her and she went balistic on me and rudely said "MA'AM IF YOU WANT TO TALK TO SOMEONE ELSE CALL BACK OK! BLAH BLAH BLAH BLAH BLAH" therefore, I hung up on here and I tried to complain about her behavior. Another example is when I was staying at a timeshare hotel in Hawaii and I called the front desk because I had a question and she gave me a little bit of attitude and then I had another question so I called back the front desk and she was kinda irritated. So I called back later and wanted to speak to a manager and so another manager called our hotel wrong and wanted to know about my complaint and she said she'll look into it.