Can anyone help me to verify Alertpay?

Bangladesh
November 13, 2008 12:32am CST
I want to verify my alertpay account. I tried also once. But it did not verified.lol Now i want to try once more. But i am not sure which documents i should provide. I mean i can give a screen shot of my passport. But that will not provide proof of address. Will providing passport be enough to verify my account? And for proof of payment they need utility bill or phone bill which states: "The bill should be sent to your name" but the bill comes to my uncles name.lol If i provide the utility bill which contains my uncles name will my account get verified? Now my final question: Do i need tp send both documents to verify my alertpay? Or one method is enough?
1 person likes this
6 responses
@stiener (736)
• Singapore
13 Nov 08
Hi Darksorrow, Did Alertpay send you an email to notify you that you need to submit more documents to verify your account. The verification was rather simple. All you need is a photo ID and a latest bill that reflects the address that you have provided at sign up. I submitted my ID and credit card bill and waited patiently for 2 weeks. They mentioned that verification may take up to 10 business days. I emailed them after waiting for nearly 3 weeks and asked for the status of my account as I did as what I was instructed the my status was still "Unverified". After I have sent them an email, they processed my account immediately. If you have waited more than 10 business days and your account is still not verified. I suggest that you email to them to escalate the situation. Good luck.
1 person likes this
• Bangladesh
13 Nov 08
Well i have not sent them the documents yet. Previously i sent them one but it was rejected. I will send them again. Thanks for the procedure you told me. I did not know that.
1 person likes this
@stiener (736)
• Singapore
13 Nov 08
No problem...always glad to help...
@DeepGlow (242)
• Indonesia
13 Nov 08
I've responded to a similar discussion here: http://www.mylot.com/w/discussions/1788748.aspx?p=1#1_10019753 (this is a link to a myLot discussion, so it's definitely not an affiliate link ^^). There, I also quote the FAQ regarding Alertpay verification and also the link to that page. Alertpay categorized passport as a photo ID, so you need another document as your proof of address document. I think contacting them might help.
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• Bangladesh
13 Nov 08
Thanks for the help. I have many options now. So i think i should go as alertpay recommends to verify my account.
@DeepGlow (242)
• Indonesia
13 Nov 08
Good luck ^^
1 person likes this
@Beruang (1309)
• Malaysia
13 Nov 08
To make sure that AlertPay can verify you quickly, you need to send two documents even though the site only mention that you can send either one. If you have your personal ID or passport under your name and using the address that you have registered with AlertPay, then you can use that as one of the documents for verification. The other one should be your utility bills, such as electricity and water bills but the name on the bill must be your name and not someone else. You can also send your telephone or cellphone bills provided again, that your name appeared on the document with the right address. Credit card bills are also accepted if they have your name and address on them. So, the key thing is that your name and the address that you have registered at AlertPay must be on the documents that you are sending for verification. If you do not have your name there, may be you can try writing to them and explain the situation but I am not sure whether they would allow it or not. All the best to you. Cheers!
• Bangladesh
13 Nov 08
Thanks for explaining. my problem is proof of address. The bills does not come to my name. And i am also using prepaid cell service for which i don't get a letter.lol I will have to wait for statement of my bank. Hope they arrive soon.
2 people like this
@Beruang (1309)
• Malaysia
13 Nov 08
I am waiting for my verification too. Mine was rejected the first time and that's how I know what they want. As long as your name and address are there, it should be fine. Cheers!
1 person likes this
@yuna15 (2708)
• Philippines
14 Nov 08
I was available to verify mine. I uploaded my social security ID with a bank statement. Do you have a bank account? I suggest that you ask for a copy of your bank statement from them. Those are the only two things I uploaded then it got me verified. I was even worried because my social security ID does not bear by married name but I also sent them my Marriage contract to be sure. Luckily that got me verified. I think your passport will do for your country ID. Do you guys also have a social security ID? If you do then I suggest for you to upload that instead.
1 person likes this
• Bangladesh
14 Nov 08
We don't have social security id. So i have to send passport. And i am thinking to upload my bank new accounts statements. THe account i have now is not good fro international transactions.
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@snpyvin (1518)
• Malaysia
13 Nov 08
Hehe i encountered same problem as you. I need some respondent help too.
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• Bangladesh
13 Nov 08
Hi, check what others told me. You will get all your answers.
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@camomom (7537)
• United States
14 Nov 08
If I remember correctly I sent my drivers license and a phone bill in my name. I would try to send any piece of mail that you have in your name even if it's not a bill and your pasport. If you have any kind of photo ID I'd send that.
@camomom (7537)
• United States
14 Nov 08
You're passport and bank statement should work.
• Bangladesh
14 Nov 08
Well i am waiting for my bank statement. Hope i get one soon.