Star Choice is rediculous

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Well at least their employees are... We had Star Choice Satalite for over a year now and things were pretty good and they were quite reasonable with customer service. Now I'm not sure what really happened with that company but it seems that everything with that customer service department has gone down the tubes. When we moved into our new house to a different community, we understood that we're permitted one move for free a year. What that means is they will come and install a new satalite dish on the outside and make sure it's all connected correctly on the inside. We had an appointment with Star Choice in the beginning of November to come and do this for us free of charge. We only have been in this new house since November 1st. So the man that was suppose to come and do this work told me over the phone that there was a millage charge of $45.00. At the time I didn't have $45.00 lol. So I told him that I wasn't going to put that amount in his gas tank so he told me that he had to phone his supervisor and find out what he should do. I thought about it and figured that this wasn't worth the problem so when he called me back I told him to forget it that I just wanted to cancel this whole thing before he came here for nothing. He sounded disappointed and asked me if I could write him a check instead of paying cash ( I guess to give me another option of paying him). I insisted on telling him that I no longer wanted their service. About three weeks later I got a phone call from Star Choice stating that if I discontinue services with them.. I will get charged another months fee. I told him that was rediculous and it wasn't agreed when we first went with their services. He told me that it was on the back of the contract I signed. (I just didn't dig it up and check that yet) so I took his word for it. I explained to him also about the man coming here wanting me to pay a millage charge and that from what I understood the whole job was free of charge. I thought to myself, should I pay the last month's extra charge? Or should I just get a cheaper package? I went with the cheaper package and we didn't get all of the channels that we did before but still got to choose three of the favorite bundles, so that wasn't too bad. When I heard from the man that had to come out here today on the phone this morning he told me that he was suppose to come here and do the installation but wouldn't be here till late afternoon because he had to go the doctor, I told him fine. He called us back and my hubby answered it this time because I told my hubby last night to talk to him on the phone as I was tired of dealing with him. He told my hubby that there was a millage charge and said it would $50.00. So my hubby lied to him and asked him what it was based on and told the man that he was a truck driver. The man told him it was 40 cents a kilometre. My hubby told him that he only made .35 cents a km. They put a kyboch on that right away and the man did some refiguring for our total to be less than half that price. So basically he was trying to pocket money from Star Choice. I'm not even sure if they know about it. He was also suppose to leave us a receipt for it but just wrote it on the contract. He also left me on the phone with Star Choice customer service. She told me in order for me to get a refund or credit for our bill we had to fax the receipt to them. I ended up getting angry and telling her that I didn't have a fax machine and that was going to cost me more gas and money to find one to use! She was going on about how someone had made some notes in my file and then I asked her to put me through to him because I was originally was suppose to call him and let him know how much to credit me for paying this man cash for milliage. I got no where with that and then tried calling them back again and was put on hold for longer than their answering service recording told me I would be so I just hung up. Have you had similar problems with your bill providers? Cellphones, satalite.. etc?