Do you find making reservations over phone safe??

January 2, 2009 5:42am CST
I have worked with travelocity partners before for just 3 months. I was in travel process. We use to make reservations and all. But many times i have noticed, people are rarely comfortable making reservations over phone. They call, check availabilty and everything but when it comes to make a reservation, they hang up or they say they will go online and make it. Is unveiling their card details a problem or what?? I dnt know why people are septial about making reservations over phone.
1 response
@rjbass (1425)
• United States
2 Jan 09
I think you're absolutely correct in assuming that people are a little nervous about providing personal information over the phone to a person that they don't know. Not to long ago it was reversed. People did not trust sending the information online but now with trusted sites and current security payment methods, people feel that online payment is least those are my thoughts. As for the Travelocity call center, I've personally had to use them to modify an existing reservation in which I had to provide my credit card info and I had no issues.