How to control implementation cost for CRM systems?

@knutz18 (110)
March 11, 2009 1:26am CST
We need to replace a pretty sophisticated CRM (Vantive) implementation and I have heard that these things often run massively over-budget? Is this true? I so, what can we do about it? I anyone doing fixed-price implementations for complex CRM systems? Thanks in advance for the responses...
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