Do you get frustrated when you get bad telephone servcie?
June 25, 2009 8:53pm CST
Hello fellow mylotters =) Last night, I happened to make a telephone enquiry to my bank 24-hour phone line. I was put on hold for more than 10 mins that I finally gave up holding. The annoying message of 'All our customer service officers are busy at the moment, your call is important to us, we will answer your call once the next officer is available' keep going on and on. How can they call it a 24-hour phone line when there is nobody answering the call??? Sometimes, your calls were answered but you were being passed around to many departments and put on hold again many times before you finally get your enquiry answered. I am not an impatient person but sometimes I am really very frustrated with such bad telephone service. What about you guys???
26 Jun 09
I happens a lot when making a telephone enquiry, sometimes it takes me about half an hour to hold on. The service is definitely bad, at the first time i'm really frustrated with it, but now i got used to it, i can wait for it patiently, not because i'm patient enough, but we can do nothing about it
26 Jun 09
Hello kanecn, thanks for your reply. Hahaha, I totally agreed with you that sometimes there is nothing we can do beside holding on to the call. So, the handfree speaker function will come useful during these times as you don't have to hold on to your phone all the time. Cheers =)
26 Jun 09
I understand how you feel. Whenever I give a call centre a call to ask something, I always put on hold and listen to song. Like you said, the record keep playing "All important are important to us, we'll attend to you momentarily" Yeah, right! Even if I managed to get through, then the customer service can say something like, "Why don't you try to reconnect this and that (depend on the problem) and give us a call again if it's not resolve" First, I already try that. Second, I need to wait again and tell the story again to other person since that customer service isn't the one that pick up my second call.