The Stream Global And eTelecare Merger

August 19, 2009 11:45am CST
May be the biggest BPO industry deal since the ClientLogic-Sitel merger, Stream Global and eTelecare will combine for a 26,000-strong workforce that will span 50 solution centers located in North America, Europe, the Philippines, Latin America, India, the Middle East and Africa. Ayala Corp. owns eTelecare through its BPO investment company LiveIt and Stream Global is a premium provider of customer care and business process outsourcing services, a global firm that is a publicly listed company in the United States. (NYSE/AMEX:OOO) The company will operate under the Stream Global Services name globally, and under the eTelecare brand in the Philippines. eTelecare operates 7 sites and Stream Global have 2 sites in the country and when combined, currently employs 11,500. This is again a good indication that the Philippines continues to play a big role in the BPO industry and a firm foothold established by Stream Global in the Philippines will pave way for the company to be a major BPO global presence. The way I see it, this will offer new exciting opportunities for employment locally and I see this as another significant step forward for the BPO industry in the Philippines.
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1 response
• Philippines
22 Aug 09
Wow, that is some news to me. I have always known that Etelecare is one of the best call centers in the country. but it seems now this crisis has affected them deeply and had to combine with another company to survive. i remember that this etelecare being the best outsourcing center in the CS industry.