Ipsos I-say Question

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How do you cash out on this site? When I first joined they had a lot of rewards listed. I finally reach payout and all the rewards have been removed. You can redeem for cash. However, you'll find when you go to press submit that the button does not work. I sent an email but no reply. There's not a single thing on the site that explains why the rewards have been removed. I'm hoping it's only temporary but I haven't completed a survey since I tried to redeem my points.