when the service (or product) you get isn't what you expected, but =better=....

@Maggiepie (7821)
United States
November 8, 2009 7:41am CST
[b]Do you stop & compliment the person with whom you dealt, maybe ask to see his or her supervisor, so you can report how well they did? Everyone (including me) knows how angry bad service & products can make us, & few of us refrain from expressing our anger--at least to friends, to warn them, if nothing else. But how many do the opposite? Businesses which wish to stay in the black in their ledgers welcome criticism--good and bad. If they don't know an employee is doing things which are slipshod, they lose money when customers go elsewhere, & wonder why they're losing their base. Conversely, they lose good employees who do yeoman's work, yet who are seldom rewarded. So, they like hearing from customers! It helps them grow, & please you even more! So, do you tell businesses how you feel, or not? And have you received better results because you did? I have, often! What's your experience? Maggiepie IMPEACH THE IMPOSTER![/b]
1 person likes this
2 responses
• United States
8 Nov 09
Yes I always thank the person for good customer service but for outstanding service I do ask to speak to the supervisor and let them know how pleased I was with the service. However I do the same thing but to complain if I get bad service.
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@Maggiepie (7821)
• United States
8 Nov 09
[b]Exactly! I've always found it good policy, good manners, & just plain the right thing to do, even if I never personally benefit from it! Maggiepie IMPEACH THE IMPOSTER![/b]
1 person likes this
8 Nov 09
I have never told a company an employee has been exceptional with their customer service skills and helped me with what I wanted beyond their call of duty so to speak. But after reading your topic I think you have a very valid point and I am going to from now on. We are all quick enough to complain when things are not up to standard, but not enough is said when things go exceptionally well. I have rewarded some people directly when I feel they have done more than they had to, before. But not those that are in customer service. I think talking to a supervisor and saying how pleased you are with the service means a great deal. Definately something I am going to remember.
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@Maggiepie (7821)
• United States
8 Nov 09
[b]Excellent, Skye! I've found that by & large, next time I do business with that company, not only do I get at least the good service as before, but they remember me, & go out of their way to do even more! Maggiepie IMPEACH THE IMPOSTER![/b]
1 person likes this