in a long queuee..

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IN THE BANK and or the likes... yes, in a long queue where all remitters are standing and waiting for their term to be served, there were locals that will go directly in the counter and make their transactions. they dont mind people standing behind their back which has been waiting 5 hours. they will just steal someone's turn and they don't care anything. with their head avow, covering their nose with their head scarf, and stealing our turn really break our temper at times but we can't do anything against them knowing what may happen to us in return.. in this foreign land where their practise is totally different, is it just okay to be playing safe with all the time? i think this is totally unfare and inhummane attitude.