what is Quality?
December 14, 2009 1:13am CST
there are many difinitions of quality which depends to the field they are trying to relate with in. however According to some experts quality is the ability to achieve the expected results, and also it is the conformance to requirment..
14 Dec 09
Quality is the ability to achieve the expected results and also it is the conformance to requirements. These definition is defined by Philip Crosby who is said to be the fun uncle of the quality revolution. By these definition, Crosby come out an idea that these specifications are not arbitrary either; they must be set according to customer needs and wants.