Employee should trained to understand the importance of customer service

United States
March 26, 2010 11:47pm CST
Honestly, I was not satisfied with type of customer service we received from the travel agency we recently visited. A few days ago, my parents have a plan to go on a trip out of the country, and they plan to book a ticket through a travel agency. Suddenly, emergency occurred, and my father couldn't take the trip, so he has to cancel it. He called the travel agent who handle his ticket immediately, and he apologize for all that trouble and inconvenience. Since the ticketing process not complete yet, the agent can return the fund fully to us, but she wasn't that happy with my father. She even commented rudely in front his face, "I would refund all your money, and don't ever wasted my time again." How rude is that? My father already apologized, and nonetheless, we are the customers. I would definitely write a complaint letter to her superior for such rudely manner.
2 responses
@1anurag1 (3580)
• India
27 Mar 10
i think yes and yes. today many companies can sustain only if they have a good customer service. but still i could see here some companies who dont care about their costumers and due to this they have lost their top position and now even they are not in the top 5. today customers are wise and they just dont go for the product they also consider the after sale services.
• United States
27 Mar 10
I think that is terrible that the travel agent was really rude to your father. I think your dad was nice to appologize to the travel agent, although she did not deserve to be thanked after the mean comment she made. I hope your dad does file a complaint to corporate. I hope your dad got his money back. I hope your mom's ticket was canceled as well and that you got the agents name so you can tell people not to see her for their traveling needs.