HDD Password problem

@humuun (24)
Mongolia
April 5, 2010 12:18am CST
Hi there, I have a problem. One of our labs pc (DELL Optiplex 330) suddenly hdd password protected. I think one of the students set this password. But we cannot find who did it. And also asked for support from DEll. No answer yet. How can I reset this password? It is possible? SATA HDD ST3160815AS, DELL Optiplex 330.
4 responses
carloadriancanon
@carloadriancanon (206)
• Philippines
5 Apr 10
Can you provide me with the exact message that you can see on the screen once you the computer is turning on? I have a background troubleshooting DELL computers.
humuun
@humuun (24)
• Mongolia
6 Apr 10
Hard disk ***9RXAYQQRB-595B is protected by a password. Enter the password or press (ESC) to exit. (Disk remains locked if (ESC) is used) Enter password:
carloadriancanon
@carloadriancanon (206)
• Philippines
6 Apr 10
Try reseting the CMOS battery inside the chassi. You can open up the optiplex manual from support.dell.com or you can call 18008228965 ext 7240444
humuun
@humuun (24)
• Mongolia
6 Apr 10
Not fixed
topffer
@topffer (42156)
• France
5 Apr 10
Hello humuun, You have to remove a password jumper on your motherboard to reset the password. Download at support.dell.com the User Guide for the Optiplex 330 in PDF. You will find a "how to" with a picture p. 91 ss. I hope this help you.
topffer
@topffer (42156)
• France
6 Apr 10
hi humuun, I was speaking of the hdd password, not the bios password : download the guide and you will see by yourself.
humuun
@humuun (24)
• Mongolia
6 Apr 10
hi topffer, this is not bios password. but thank you anyway.
yelambar
@yelambar (144)
• India
5 Apr 10
Hi Hummun, this is very interesting please reply to the above posts so that we know what the real problem is. Thanks
humuun
@humuun (24)
• Mongolia
24 May 12
still keeping this HDD. not solved yet
ovisabau
@ovisabau (29)
• Spain
5 Apr 10
define hdd pasword!what´s the message given to you when you turn on the pc? i have a hunch is a bios password. the first thing it pops on the screen after turning on the pc is "enter password" ?