Should I leave a tip for this service?

United States
June 13, 2010 1:28pm CST
Okay, today I go with my cousin to this Vietnamese restaurant to try it out. It seems pretty busy at the moment when we go in. I sat down, the waiter never bring us a menu. So, I have to go up to the counter get 2 menu myself. Later, the waiter come back and took our order. Actually, I ordered 3 items; 1 appetizer; 2 entrees. The waiter seems doesn't have patient with us, after took our orders, he just left without bother to repeat the order. At the end, only 2 entrees come. When I ready to pay, I have to tell the cashier to deduct the appetizer from our check, because I never get any appetizer as I ordered. I don't even bother to file a complaint; the waiter never give us any service at all. So, I didn't even leave tip for him. Would you even bother to leave a tip for such service at all? There is a lot of restaurant out there, I might not even want to come back.
2 people like this
19 responses
• Japan
14 Jun 10
Wow that is horrible service. That waiter must be like totally not interested in his job. You could probably even get the appetizer for free if you had filed a complaint. It was probably a good idea to not leave a tip, because if you did he would treat the next customer in the same way.
• Canada
14 Jun 10
I myself would not leave a tip, No. Simply because you were not satisfied. That's what you have to ask yourself. Are you satisfied? If no than why leave a tip right? I use to be a server, and I knew first hand if you had a bad day your frustrations and lack of motivation or care should not be placed upon the customer. Because you had to put yourself in the customers shoes regardless if your day sucks. Customers come first. That's how I always thought when I was serving. But back to the question are you satisfied? And if so. . . leave a tip, If no . . . then don't! Simple as that!
@nijolechu (1845)
• Canada
14 Jun 10
I am one of those people that think the tip is really dependent on the kind of service that you get at the restaurant. If the service is really bad then don't bother even giving the tip to the person. Then maybe they will learn to be more kind and respectful to a future customer. But if the service is okay and good then I will leave the waiter the tip.
• China
14 Jun 10
no one could give the waiter a tip . his service is not worth the tips. but in our country .you need not pay the tips for the food .but the service is also not so good sometimes!
• India
14 Jun 10
i generally dont leave tips.. but i give some when it really appreciates me.. its good for them giving some tips if they really do good..
• United States
14 Jun 10
i would say leave a small tip, like 5-10% instead of 15-20
• Angeles City, Philippines
14 Jun 10
you don't have to give him a tip. it's not your obligation. But since you weren't satisfied with their service you have a right to complain and sure it's up to you if you want to come back or not.
@emdyey09 (264)
• Philippines
14 Jun 10
Is it a must to leave a tip? I do not usually leave a tip because there's already service charge included in your bill. My rule of thumb though in giving tips is only when I'm really satisfied and happy with the service. So if I was in your case, I definitely won't leave a tip.
@charylady (424)
• Philippines
14 Jun 10
i think you were right about not leaving a tip. you should have reported the waiter because he was not doing his job properly. the management needs to know if their customers are satisfied or not. i definitely would not leave a tip if i thought the service was bad.
@sender621 (14956)
• United States
14 Jun 10
All wsiters and waitresses in the service industry depend on our tips to earn their livings. i think we should tip on the quality of service we are provided with. If we dot receive servicee we are happy with, it should be evidentr in the tip or lack of that we leave behind. Don't assume to get a tip just because you were waited on. You reap what you so.
@rowantree (1190)
• United States
13 Jun 10
Wow, usually I leave a tip, but what you're describing definitely justifies no tip at all! If I wasn't in a hurry to leave and the restaurant wasn't busy, I would have asked to speak to a manager, just to let them know that they've lost money due to that waiter. I'll bet you & your cousin never go back to that restaurant again and neither will anyone who knows you. It's a shame.
@Porcospino (16434)
• Denmark
13 Jun 10
Your experience reminds me of a restaurant I once visited. The waiter was really busy, he literally threw the cutlery on the table, he was very rude and he walked away while we were talking to him. I understand that they were really busy and that he was stressed out, but I didn't find his behaviour acceptable. The waiter that you met also sound like he was stressed out, because they were so busy, but I think that he could have handled the situation in a better away for instanse by apologizing for his mistakes. I wouldn't have left a tip for him either.
• United States
13 Jun 10
No,I would not have left a tip either. But,I would have made a complaint about it. The company could lose out on customers from this behavior.
• United States
13 Jun 10
I would not leave a tip. The waiter does not deserve it. Last night my husband and I went out to eat and our waiter was horrible. There was a waitress who was working near by who came over more often and after we finished our meal we gave her a tip. She cared more about us (and we were not in her section) and felt that she deserved the tip more. I think we will go back again because she was nice (but we will only request that she be our waitress).
• Philippines
13 Jun 10
You've done the right thing, you weren't given a good service or service at all and your act of not giving a tip is justifiable. Being busy does not excuse him to put aside what is a must in the business he is in to that is "customer service" it is the bloodline of the service company, he should be hospitable and patient enough to get your orders. I also experienced the same but in the Philippines we weren't oblige to give a tip, it is not our practice. But sometimes I do give a tip when I am given a good service, it is my way of saying "keep it up!job well done".
@cher913 (25895)
• Canada
13 Jun 10
not sure this is what they do in all vietnamese restaurants, but certainly not at other ones! i wouldnt leave him a tip either!
@Metatronik (5899)
• Pasay, Philippines
13 Jun 10
My God! I can't imagine your experienced on that restaurant if I am only in your place maybe I had already fought with that waiter. I mean here in the Philippines people in the restaurants are not like that they even have their pleasing personality. If they don't have any patient they can be booted out of their job. In my case I don't usually give tips since it is a given fact that the orders are really expensive.
@Chispa514 (871)
• Montreal, Quebec
13 Jun 10
I would not leave a tip for service like that normally. But seeing as how the restaurant was busy, as you said, I would have told the waiter about the service he was giving me, and messing up my order. If he apologizes (and sounds like he meant it) and changes his way, then I would leave a tip. BUT if even after voicing my concerns, he continues to be rude and give bad service, then I would not leave a tip, and I would talk to his manager before I leave. I understand sometimes people make mistakes, especially when a restaurant is very busy, so I sometimes cut them some slack. It all depends on their total attitude as well, not just the service they give. I used to work as a waitress, so I know all about busy restuarants and being so stressed, that I would forget things from people's orders, BUT I was always polite and friendly, so that it wouldn't upset the customer too much, and I explained my lack of attention was due to the busy crowd. Usually the customer would understand after that and everything would be ok.
@lelin1123 (15645)
• Puerto Rico
13 Jun 10
Not at all! That was not good service that you received so the waiter does not deserve a tip. A waiter deserves a tip when they do a good job by first giving you menus, giving you your complete order that you requested and asking if you need anything a couple of times during your meal. Just to make sure everything is to your liking. That waiter was either having an off day or he is just a lousy waiter and shouldn't be doing this job. That is why I stay away from restaurants that have the tip already put into the price of the dinner. For me that tells me the waiter or waitress can give lousy service and they will still get their tip so there is no accentive to be the best waiter or waitress.