JPHF Old balance?

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Hi mylotters! Anyone a member of JPHF Bux? It told us to cash out old balance, but however I tried it doesn't cashout even it shows "We have Received Your Request, we will process your payment very soon. Till then if you want to use this money to purchase referrals, upgrade your account and also to purchase advertise packs." What's your condition? Can you cashout your old balance? Thanks a lot!