Communication

India
August 12, 2010 6:04am CST
"People don't want to communicate with an organization of a computer. They want to talk to a real, live, responsive, responcible person who will listen and help them get satisfaction."
1 person likes this
2 responses
@akn1961 (1035)
• India
12 Aug 10
yes ,people want to communicate with person ,if relations are better then bussiness will grow ,thanks for sharing
• India
12 Aug 10
So true, answering machines get me very riles, specially when i want to speak to someone and make them understand the actual problem and the assumed IVR messages. When you have a person on the other side, they hear the emotions in your words and not only understand what you are saying but also have sympathy. What can you expect form a machine. Customer service means making people happy not making machines happy.