Student housing

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I am in my last year of uni and i do not start my classes til october. I have moved into a house a few weeks ago and the letting agency keep mucking me about. The day i moved in was the day my contract started, when i got there there were no keys for me the house was a mess and the cleaners were still cleaning it up. A cleaner then blew the oven. The oven only got replaced 3 days ago so i went two weeks eating tinned food whiile the oven was fixed. I have no way of turning of the heater in the bathroom as the knob on it to turn it down is stuck and there is no thermostat in the house, i have informed the letting agency about this and they wont do anything. I also told them about a leak in the bathroom apparently it is not there and im seeing things but everytime i used the toilet the puddle on the floor grows bigger. They also told me the internet would be sorted on friday but when i got back to the house it wasnt and all that was there was a note tellin me to sort arrange it. I mean if i had known that i could have done it myself. I would really appreciate some advice as this is not the start i wanted for my last year of uni.