Costco rated #1 in customer satisfaction

United States
September 20, 2010 3:34pm CST
I am not a member of Costco warehouse club, but I am in a twitch to change it from SAM's club to Costco, due to such customer satisfaction report. Friend of mine who has Costco membership told me about their great refund policy. Especially for electronics and mattress. If you don't have satisfaction with their items, there is no time limit expiration on your receipt. You simply bring back your receipt and they would have your items replaced or fully refund. That is amazing, don't you think? Although the annual membership is a little bit expensive than I expect, $55 per year, but I guess that might be worth the effort.
3 responses
• United States
21 Sep 10
I don't think they shoul take back a used mattress at all. With bed bugs on the rise it is not a good thing to do. I will be buying a costco card next month when I move. I don't like haivng to pay that much for it. maybe someone can split the bill with me on craigslist who knows. LOl
@asyria51 (2870)
• United States
20 Sep 10
I do not have a costco near me. The one that I went to in Japan, had a great selection, the store was always clean, and there was always someone around to help, or to find someone to help if they were not directly able to. i am not surprised that they have a good customer satisfaction rating.
@cher913 (25890)
• Canada
20 Sep 10
we are in canada and we belong to costco. there are a couple of sams near Toronto, but not near where we are. i am pretty happy with the service there. we share the membership with my hubbys parents.