A small mistake on my debit card

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I sign up with ING Direct and deposit some money there to earn some interest. There is a program for me to earn $50 bonus, if I activate the Debit card, and I also make 3 purchases from that card. So, today, I try to make a small purchase from starbucks, and it was declined by the cashier. When I got home, and call the 1- 800 number to ask why, after the lady check out my information, and she told me there was a small mistake made by their staff, and she apologize for it. I didn't pursue the matter further, I just want her to correct that mistake, so I can make a purchase later. Gosh, I hate these mistakes, which I heard so many good words about this online banking institution, now, it just start with a bad impression of it.