How do you deal with those people with low knowledge of the internet?

Philippines
March 8, 2011 10:06am CST
In our internet cafe, I am fascinated by these 3 little girls being so talented in terms of making internet accounts like Yahoo, Facebbok, Pizap and Twitter. I am so impressed because one of them is a 7-year old girl while the other two girls are 9 years old. I think they are bright because they can do other older people cannot do. Being a co-owner of an internet shop, I have been able to meet different people with different internet and computer knowledge. I know and understand that those people who have a computer in their homes have an edge over those who do not have computers but if you are willing to learn and you are resourceful, you know how to make a yahoo account or you know how to copy a picture or a text from Wikipedia and paste it into a Word document. I'm just pissed off sometimes because the 7 or 9 years old can do it without asking me, why those 20 to 30-year old can't do it? Are they just idiot or just lazy? (I don't believe that there are idiot people but you know, the word has been overused, haha!) Most older people ask me to assist them with their school assignments or how to upload pictures in their FB account or upload files in their yahoo mail. Why don't they explore or find out how to do it? why don't they be like those 3 children who have been confident with what they are doing? But as nice as I am, I am always willing to help them, the problem is, I am also busy with other things. What is their purpose of renting a computer anyway if they don't want to do whatever they have to finish?
1 person likes this
9 responses
@edsss17 (4398)
• Philippines
8 Mar 11
You're not alone. I can feel you! I was also an internet cafe attendant before.. and those "oldies" always asks help while the younger ones do their own thing.. But what can I do but to extend my patience to them!
• United States
8 Mar 11
Yes... there is currently a huge technology gap between people who understand tech and those who do not. I work in online marketing and consider myself very proficient with computers... but when it comes to smart phones I am at a total loss. (I think my 10 year old nice knows more about smart phones) These are truly fascinating times.
• Philippines
8 Mar 11
Sometimes, it's quite hard to talk about internet stuff with people who doesn't have knowledge about it. I try to use terms that are easy to understand and I would just omit those complicated stuff because I don't want to explain it. It's pretty interesting how children are more knowledgable than people older than them. I don't believe that those older than children are either lazy or stupid. During the "older" times, most people did not grow up with computers at home and most internet stuff were not accessible or is in any way similar to the sites today. But today, children can easily go use and explore the internet because it's very accessible. Social networking sites become a hype that it makes children want to try those stuff at an early age. Being young, their brains are like sponges able to absorb information quickly. As for other "older" people, they may not have grown up with computers and are afraid they might break something. We have an internet cafe inside the school and my friends and I go there often. I usually end up teaching them how to use some of the programs or even do much of the stuff myself. It's all right for me to help them (well, they're my friends ). But then again, I started using the computer when I was like 7 and my college friends didn't grow up having a computer at home or if they had, they had one when they were already in their late teens. My mom doesn't know how to use the computer. When Skype became available, we had to teach her how to turn on the computer and open Skype, then shut down the computer afterwards. She needs Skype to talk to my aunt overseas for free. But when there are other programs and something happens like a command prompt something, she just doesn't know what to do and she needs to call us. Other times, she'll just ask over and over about how to turn on and shut down the computer.
• Philippines
9 Mar 11
I agree that some people did not grow old experiencing the use of computer and internet and they are just starting to use them but there are people I encountered who are very adept to DOTA, farmvile, YM but are not knowledgeable of copy-pasting text from some websites into a Word Document. I'm just irritated if people are very expert of chatting at YM or Facebook but couldn't even know how to log-out his account. One time, a woman told me taht she couldn't find the log-out button of her fb so I assisted her (though our computers automatically log-out any website you open), then I saw her facebook which is in Filipino language. The language is more difficult to understand if it's applied on FB but why does she use Filipino as a language on FB if she even don't know how to understand the log-out term in Filipino? Well, such bad days are gone. I hope they won't come anymore but there's no other things to do but to understand and assist those people as long as they absorb whatever I teach them.
@PRIYANK1992 (1678)
• India
9 Mar 11
I handle them very gently, I used to give them answers of that questions only who they ask. Otherwise I will not tell anyother thing.
• Philippines
9 Mar 11
As owner of the internet business you should extend some help to older customer who are not computer literate like the three kids,(service is the name of the game) if you are patient and kind to these older customer they will keep on coming to your internet shop because they are satisfied with your service and feel welcome in your shop, and remember its the older customer who has the capacity to pay long hours of internet charge, and as you go along helping them learned to explore the internet and how to work on it, they will be your loyal customers.
• United States
9 Mar 11
Have you ever heard that Power of Knowledge has been doubling twice per year since 1980? What our generations to year know is taking the new generation days to know. Don't be surprised about the savyness of those young girls command of the internet, it is just to beginning.
@kukueye (1761)
• Malaysia
9 Mar 11
Yes oldpeople have to be patient because they fear technology and hence they sometime take long time to get use with the keyboard armoured technology and such . Sometimes it is they falling eyesight and also bad hearing effect they learning curve and such .
• United States
9 Mar 11
I try to explain how to do programs and what they do. I explain in many ways but for the most part i talk to the person and kinda get there personality so i can explain it to them in a way they would really understand it. Lets be honest if they are young adults i would not talk to them like they are kids or talk down to them. If i can i try to teach ppl that want to learn just rember the more you know the smarter you are...Atleast that is mytocents
@inertia4 (27784)
• United States
9 Mar 11
Lets face the fact that the younger kids especially 9 years old were born into the computer world. When I started with computers they did not have the technology they do now. Things that used to take time before take seconds to do now. I bought my first computer back in 1994 and believe me, the internet was prehistoric compared to the way it is now. There are so many things going on today as well new things coming out and all the advancements. Some older people were not born with a computer in their hands. So don't put them down for not knowing certain things. Kids today are smarter then years ago because of computers.
@Danzylop (1120)
• Philippines
9 Mar 11
A person who has a very technical skill on computer should deal with these people depending on their skills. I remember when I was working in the call center. Customers are calling for technical assistance. Some customers are very techie who are harder to handle since they know more than I do. But some know really nothing. They dont even know what an RJ45 cable is, or a USB port. As a way to communicate with them according to their technical skill, I describe parts of a computer in layman's term and I dont use very technical words that will make them ask so much questions. For example, I describe Rj-45 cable as a telephone wire( more imaginable because they get scared to hear two letters and number that look to them very strange.)