what exactly one does at the call center to earn

India
June 1, 2011 12:28pm CST
nowadays many people join call center and what skills one must possess to join in it and how much does it pay on average per month?
1 person likes this
6 responses
@celticeagle (119060)
• Boise, Idaho
20 Jul 11
You must have customer service experience, computer experience and telephone experience. Call centers contract out to all different companies such as tech support for computer companies, salespersons for companies selling product, travel agencies, cell phone sales, etc. If you have experience in any of these areas ofcourse that helps.
@asliah (11148)
• Philippines
27 Jun 11
hi, of course if you are employ to a call center,expect your salary not less than to minimum wages of employee,but the task or the nature of work is stressful rather than in office works.
26 Jun 11
hello! well you need to be friendly,good listener,optimistic,good team player,excellent english (verbal or written).For customer service the salary is ranging from 12,500 to 20,000 plus allowance and other insentives that would depend. for technical support salary is ranging from 14,000 to 35,000.That also depend on what company your planning to apply.. :)and that would depend on how long you been on a call center industry...
• Philippines
14 Jun 11
To be able to join the call center industry, you need to have excellent English speaking skills either written or verbal. also, basic MS skills is required. The pay is much better than jobs given by the government. Most call centers pay 15K per month so it is bigger.
@yallit (3678)
• Philippines
1 Jun 11
In order to be employed in a call center company, you must have a good command of the English language since the callers will be from either US, Canada, UK, Australia or New Zealand. Of course the account (or the name of the company you're going to represent) that will be assigned to you once you're employed will determine the location of the customers you're going to assist or talk to. Let's say Company A from the US is one of the accounts of the Call Center that you're an employee of and you were assigned to that account, you will, then, represent Company A and assist customers from the US. The type of support that the call center agents provide depends on Company A's agreement with the Call Center company. If Company A is a manufacturer of modems and the agreement is for the Call Center company to provide Technical support, then, your job as a call center agent is to assist the customers of Company A in terms of troubleshooting modem related concerns. The salary of a call center agent varies from one country to the other. There are countries where a call center job is considered a low paying job. A friend of mine told me that in Germany, a call center agent only earns about 7 euros daily which is significantly lower than the minimum wage there which is 10 euros. However, there are countries like India, Philippines, Malaysia and many more others where the salary of a call center agent is higher than the regular jobs in those said countries. Since I'm from the Philippines, I know for a fact that the salary of a call center agent is double of that of a regular paying job. In some Call Center companies in the Philippines, the salary of a call center agent is at par with that of an engineer or a government-owned hospital doctor.
@cher913 (25890)
• Canada
1 Jun 11
i would say it would be close to minimum wage (what ever that is where you live) as for skills. you just have to be friendly and have a good speaking voice.