to look for another job? or to stay here?

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I am a full time call center agent handling once of the easiest account. When I was an outbound agent I used to take calls for about of 300-600 calls per shift. Now, I am handling as an inbound agent an average of 4 calls in a day that's very fine for the account. Yes, it is true indeed. In fact, I am the only person who handles this account. I work in an afternoon shift though it's an American based company. The problem now before as I was used to speak and learned a lot of things especially in my communication skills. Now, I don't even know how to communicate well. I lost my confidence with the knowledge that I've learned. I don't know if I need to leave this kind of job or not knowing that this account won't really survive I guess.