to look for another job? or to stay here?

June 14, 2011 4:02am CST
I am a full time call center agent handling once of the easiest account. When I was an outbound agent I used to take calls for about of 300-600 calls per shift. Now, I am handling as an inbound agent an average of 4 calls in a day that's very fine for the account. Yes, it is true indeed. In fact, I am the only person who handles this account. I work in an afternoon shift though it's an American based company. The problem now before as I was used to speak and learned a lot of things especially in my communication skills. Now, I don't even know how to communicate well. I lost my confidence with the knowledge that I've learned. I don't know if I need to leave this kind of job or not knowing that this account won't really survive I guess.
4 responses
@asliah (11148)
• Philippines
9 Mar 13
its up to you if you will stay or not or just feel it to your self if still wanted that field of work,if you feel that you wanted to gain more or other work or responsibilities then find another work that you can gain knowledge.don't stay in a work that will never develop your ability.
• China
15 Jun 11
It's up to you!
@ravisivan (14053)
• India
14 Jun 11
Hello Janefatima! Please do not lose heart. I understand the problem u are having. You get only a few calls. Possibly u are not able to follow the accent of calls received, This problem can be overcome only by practice. Do not leave the job without finding another one. If u can get a job in Nursing related say in a hospital then u can leave this. If possible ask for a change to another customer account where u can communicate in english and local language also. Hope I have guided you properly and u understand.
@beamer88 (4267)
• Philippines
14 Jun 11
Always keep your options open :) If you feel the job you're doing now makes you feel that you're regressing in terms of your skills, then I think you should look for another job. I'm not in the call center industry so I'm not sure if handling only four calls a shift is a promising account. I mean, I think your apprehensions that the account you're handling may not last may not be unfounded.