US Economic Crisis: Will Call Centers in the Philippines be Affected?
August 2, 2011 6:10pm CST
BPO's or Call Centers are the top employers in the Philippines right now. Most of the BPO companies in the Philippines are owned by Americans. With the economic problems the US is facing right now, do you think that Call Centers in the Philippines will be impacted?
• Calgary, Alberta
25 Aug 11
It already did, some investors of my company moved to India because they have cheaper labor than ours and Indians are good in English too, But i think more opportunities may come to the Philippine shores though, I have a feeling many American call center employees will lose jobs in favor of us. it could be a bittersweet situation, but life just happened to be unfair. i don't know what impact it maybe but its going to hurt some people.
• United States
27 Aug 11
Personally with everything going on in the country right now, it is hard saying what is going to become of some of the call centers that are working with places here in the US. There are a lot of people here in the US complaining that this is not fair with the way the Economy is here that jobs should be kept here, and I have heard of quite a few companies taking them back. But overall I think it really often just depends on the companies, and if the people working for them are working hard and believing in God that their jobs will never be effected as well.
27 Aug 11
Hey Krause! Can't blame Americans for complaining. If I were in the same situation as they're in right now, I'll surely be complaining as well. I sure hope that US account won't pull their business out of here. A lot of people will be jobless. Man, this is so complicated. Why can't it be just a win-win situation?
4 Aug 11
Well this is the exact same issue that was discussed when a new US President was elected. Fear of outsourcing to the Philippines would be discontinued to offer these jobs to their own country. And yet, we're still working in the call center industry. But you also have to remember, the US isn't the only country outsourcing. It is true though that the budget for cost of manpower will go down a bit. But at least you still have a job.
3 Aug 11
I think the BPO industry in the Philippines may be affected, but it's not as "primary" as you might think. It wouldn't necessarily lead immediately to manpower reduction, but the activity and customer-client rate that you guys may have right now could be lower.