Smart Bro Has a Slow Internet Connection!!!

@ceasar09 (442)
Philippines
October 24, 2011 9:37pm CST
Any SmartBro user there having a slow connection? currently im from ilocos and this connection sucks. And also there customer services is very bad. Reported this problem to the nearest smart center and they just call twice and said the connection has no problem but the connection remains the same "so slow". What Internet provider do you think is the best in Philippines? cause im planning to chang ISP.. tnx
1 person likes this
9 responses
@louievill (28851)
• Philippines
26 Oct 11
I use Pldtmydsl, I know it's not the best or even fast compared to world standards but I guess it's one of the best in our country since we have very limited options. It's faster but like some other ISP speed depends on how much you are willing to pay, I'm not a tech guy but my friend told me that it is more stable cause it's lined and some plans comes with a pldt landline as compared to wireless connections. I thought Smart is already PLDT?
@louievill (28851)
• Philippines
28 Oct 11
yes mydsl comes with watchpad but it works better with higher speeds. What I did not like with watch pad was that they were like forcing a lot of their customers to upgrade during the last Pacman fight so there were a lot of complaints
@ceasar09 (442)
• Philippines
29 Oct 11
so with higher plans the watchpad works better with it. is the watchpad a website or like a cable that can be connected to the TV?
@ceasar09 (442)
• Philippines
27 Oct 11
all i know is that smart and PLDT are one now. I also want to have a connection on pldtmydsl so i have asked my friends that have connection at pldt if the connection is good so that i would not regret again. Is The PLDTmyDsl have the watchpad?
@phillyguy (3005)
• Philippines
25 Oct 11
Yeah me too my internet connection is really slow and I can't open other sites besides mylot. I've tried logging in in my yahoo mail account for more than 10 times but always shows problem with internet connection. I'm really upsdet about these because I need to check my mail now.
@ceasar09 (442)
• Philippines
25 Oct 11
You are using smart bro to? This Provider is good but i dont know why there connection just go slow. maybe Ill check out my antenna.
@phillyguy (3005)
• Philippines
25 Oct 11
Antenna? yeah 'im using smart too but usb broadband it's ok now. There's just some time in the day that they really have a slow connection.
@jaiho2009 (39142)
• Philippines
25 Oct 11
I am using smartbro (canopy) for 4 yrs now and last week I am having trouble with the connection. Now, after the technician check up connection and satellite it is working fine again. I tried Globe, wi-tribe but still Smartbro is working best for me. maybe it depends upon your location and your pc or laptop sometimes.
@ceasar09 (442)
• Philippines
27 Oct 11
But i have called their customer service but they only calls back and said that the connection was good. all i want is to visit our house to check the connection if it was good or does it have a faulty wire.
@katrinapaz (2436)
• Philippines
25 Oct 11
we have smartbro at home. not the usb thing but the wireless thing with all the wires. the connection is ok. not so fast and not so slow. or i guess i just gotten used to the connection.
@ceasar09 (442)
• Philippines
25 Oct 11
You are using canopy. my Connection is good when surfing the web. But in terms of downloading it just so slow. literaly up to 40kps is the only download speed i get. =)
• Philippines
26 Oct 11
Oh that's a bad news for me, well I'm planning to switch from Globe WiMax to Smart Broadband or WiMax. Globe WiMax has really a bad service, imagine this, I cannot browse triond, myLot, my Business site, and many more. And this for the benefits for those doesn't know about their tricks, don't you know that their money back guarantee was ended last June 2011? But, their website haven't yet updated. How about the locked-in period or early termination scheme? There's a lot of secret behind Globe WiMax and they're giving me a big headache. For me, PLDT DSL is still the beast, but sadly our area is not serviceable.
@ceasar09 (442)
• Philippines
26 Oct 11
maybe i will try to change to PLDT DSl since it is available in our place. Smart Bro has a very poor customer service , I have called them an no one came here at our house to check if the antenna is still ok that may cause my slow connection.=(
@kaichoukebz (1190)
• Philippines
26 Oct 11
I really hate Smart Bro. It is the slowest connection I had encountered. I found Globe tattoo so fast! I love Globe tattoo!
@ceasar09 (442)
• Philippines
26 Oct 11
I had ask users of Globe tattoo here but their connection here is slow. =)
@chiyosan (30184)
• Philippines
25 Oct 11
I havent tried smart bro.. but i think i have heard a lot of complains about them since i have friends who use the service and they always get disconnected if they cannot connect at all.
@aerous (13434)
• Philippines
26 Oct 11
I don't know what the best internet service provider in the philippines, all of these providers are sucks... Smartbro really not a good ISP to subscribes because of it's slow and unreliable services. Those customer services has no knowledge about technical aspect of networking, cabling and many other troubles. There answer is not suitable in what we asking for... Really disappointed when you call the customer service. They don't know what are they talking about...
@enelym001 (8322)
• Philippines
25 Oct 11
Is that the USB one? If that is all I can say is you have to subscribe to a broadband. Cos I have tried both Globe and Smart USB internet and I was never satisifed, most of the time it just eats up the load. My current ISP is Globe but I recently encountered having a connection problem for some reasons they could not even tell - 5 days without a connection. I tried soliciting some advise here like what you're doing now, and I end up getting confuse becoz from the comments I got, I realized there isn't any good Internet service in the country. It just depends usually on your location, whether they signal is good or not in your area. Try asking your neighbors which ISP they were subscribed and then you decide ^^
@ceasar09 (442)
• Philippines
25 Oct 11
I have try asking somebody but they have good connection with smart bro. It is just my connection that is slow. hope the problem lies on the antenna of smart bro. What Internet Provider do you use now?