Customer Dis-Service... What a Pain.

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So my wife ordered some products from the company we work for using our discount. Since they didn't have any of it in the warehouse where we work it had to be shipped from one of the stores. The customer service representative placed the order in her own name & had it shipped to the corporate office which is about 40 miles away from where we work ( even further if we made the trip from home ). WTF... Now she's saying that we'll have to come get it when it arrives, never mind the fact that we're not getting a notice since it's not in our name so we don't have a tracking number to know when it arrives. What a freakin retard. She works at our corporate office , she should know that we don't get off work early enough to get there before they close. We're on a similar freakin schedule & they're 40 miles away.. Add that to all the trouble I have with the buyers on a daily basis & I've come to the conclusion that our corporate office must have a collective IQ of 4. Is it any wonder our economy is in the toilet when the people in charge have no common sense? AND then there's the B.S. from Walgreens. My wife & daughter go to the doc today & get a couple prescriptions. My wife drops them off & gets told they'll be ready in about 2 hrs. I'm passing through town separately at about the right time so I'm asked to pick them up. My wife finishes the trip home ( we live another 1/2 hr away )only to get a call saying "I'm sorry we didn't have those in stock & shouldn't have taken the prescriptions". My wife tells them I'll be arriving shortly & to let me pick up the notes so I can take them to the next town ( which is semi close to where we live ) to see if they can fill them there. I arrive at Walgreens only to be told. We don't have anything for you. I head on home & inform my wife they didn't have the prescriptions only to have to head back down & pick them up after their employees feed us nothing but B.S. over the phone. Walgreens didn't even apologize when they handed me the notes. I think CVS may get our business now since all I had to do was cross the street to get it filled there. They actually paid attention & checked on their stock quickly.