Choosing the right approach

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People tend to wrongly approach someone who difficult to handle. I meant somebody that always has negative feelings every time we have communication or interaction with them..This kind of person will usually really difficult to deal with, we should choose right approach rather than ended up with upset feeling on either us or them..This situation will be harder when they have higher position or level than ours, I have seen many kind of bosses in my office having this kind of attitude. Not sure about what they want rather than just push us to the limit..what do you think? How to choosing the right approach when dealing with those kind of people?