March 12, 2012 12:41am CST
Hi! I owe HSBC credit card which is amounting to 9,000 pesos. I am enrolled thru e-statement; I tried to access my account online to check my outstanding balance. But I learned that the card already expired last January and I won’t be able to access it online. I called the bank and told me to wait for 2 weeks for a new card to be delivered. I’ve waited for almost 3 weeks but no new card delivered. No SOA as well. Yesterday, I received a phone call from one of their agents. Instructing me to pay at least the minimum amount of 1,500 -- my outstanding balance was increased to 10,500. According to him, it is because of the annual fee. I wonder how come I am responsible to pay the annual fee if it’s already expired. asked for their SOA and re-structuring my account. I’m planning to pay them in full as long as it is the principal amount.And will let me close my account with them. Until now, no one called me or assisting me regarding this matter. Do you have any suggestion? I really want to end this credit card thingy. :/
• United States
6 Apr 12
Dig up your previous card statement, and write them a letter to dispute those charges that you feel unjustified. That is what I would do if I don't think I should pay those fees to them, I would normally write them a letter to dispute. Sometimes, phone call just won't help you solve any problem at all. Those customer no - service just not worth the calls.
19 Apr 12
I was planning to wait for their calls and haggle with me. I owe them only 9k for as far as i remember. My friend owe them around 50k pesos and opt not to pay it for almost 6 months. Then a third party collector called him and offer him to just pay his debts for just 16,000 pesos. I wonder how much they will bargain with me for my 9k debt? ;p
23 Apr 12
If there's third party collection agents involved, I'm sure there will be additional interests and charges over than 16K offer. A friend of mine accepted offer like this one and paid the amount (25K) one time and in the end, collection agents again called her and told her she still have remaining amount unpaid. When she informed them that she paid this certain amount as advised by the collector, she was then informed that the said collector resigned from their company. Since she used all her savings, she informed them she can't pay. From then on, she received constant harassment from that collection agency to the point she want to cry. That's why it's highly suggested to contact and make deals with the bank DIRECTLY and not with agents.
12 Mar 12
Don't be offended, I think you have also fault on this matter, as far as I know, you must inform the credit card company at least two month prior to expiration of your card. About the annual fee, as long as you haven't closed your account, you will still be charged of the anual fee. With regards to the assistance, this is one thing I can tell you, most of their agents are calling you just to make offers like insurance of your credit card, health insurance and life insurance linked to your account, and other offers; but calling you to inform you about the status of your complaint makes a very small probability. Better send them complaint letter thru email or make a follow-up calls about your concerns (this is what I did most of the time). Furthermore, if you opted to close your account now, you may call them and ask to closed it now even you still have an outstanding balance.
23 Apr 12
If you decide to pay the amount one time, call them up and keep asking for updates. Don't expect a call from them since there's little chance for them to do so. If you keep on putting off calling them for updates, tendency is they will charge you another round of interest and finance charges when you reach the next month. If you can't reach them or something, I suggest you go directly to the bank and consult. I think they can wave the annual fee for you but of course, it will depend on how good you can talk to them. Again, don't wait for them to call you because THEY WON'T. They next time they'll call you up will be informing you that you have delayed payment and there will again be additional charges over your outstanding amount. Call them up and close your account as soon as you pay them in full.