How is it working in a call center company?

hi , its a good place to work if you are having good communication or having a skill of understand and resolving others problems as many as you could without getting irritated or angry.Its all about customer service , many customers around the world who come up to you because they are in some problem related to the service which you will be providing them. Some times we dont even know how to tackle , so that time it is crucial we get disturbed becox we do not knw the answer and no one ready to give u a solution which actually the customer wants. It s all a game show my friend unless and until u enter the dragon you will not know anything. Try having or hearing something continuously with your head set and for many hours and months., you will be trained to be in a callcentre.For eight hours only calls without haivng much time for yourself to even think for a while .Calls will be flowing and hitting you , you are the person who will be listening and speaking , fetching information and answering.

The payment is good ,if you will manage to have a promotions. every month someone gets fired, Its survival of the fittest. You have to be emotionally strong because this industry will suck best out of you. If you can handle staying awake at night, If you can handle inconsistent shifts, If you can handle irate customers who will treat you like crap and if you can handle backstabbing people [alliances and backstabbing is rampant in call centers, its like a reality show] then its the industry for you.

Well, working in a Call Center is not always what it is cut out to be, and not as glamorous as many people think. There is many people who claim to have tried it, and know it is not really for them. Yes, it sometimes can be one of the easiest jobs there is, while at the same time being demanding as well. Most of the time I think they really need to train more people to be more understanding and remember CUSTOMER SERVICE. When you are willing to help more, then everything goes a lot smoother for sure.

It is a stress free job, high pay, plenty of benefit and easy to handle. Most of the time you only sit in front of your desk and answer incoming calls, the operator only need to try her best or even worst to solve the customer problem without physically involve in the task solving work, the work mostly involve giving advice and also redirect calls to department that can handle and help solve customer problem if operator is not able to solve it.

Hello there! I use to work for a call center in Makati it was an international account and we offer cellphone units, internet cards and cellphone accessories I use to be a telesales representative and as far as my working experience goes, it was fun working in a call center.At first you will get nervous specially if its your first time to accept a call.Pay outs is good though but you have to sacrifice some precious time during trainings like language trainings and product specifications., yes you have to know everything about your product and your account. :) If you want to work in a call center you have to be very adaptive of everything specially your schedules call center agents are required to report for work during the holidays so expect absences from your family gatherings and the likes :) just make it up to them soon hahahahaha.Some trainings specially for the call center virgins lasts for about 2 weeks it includes language trainings and product specifications some centers offer training for free and with allowances like php500 a day you can get your allowance at the end of the training so as a starter it's not that bad.First timers usually end up in the grave yard shift so expect to work at night and go home in the morning this will turn your sleeping routine a little bit awkward but you will get used to it as time passes by.If you passed training you will be assigned to your preferred accounts as well and you will be introduced to your team with your team leader.your team leader will be your guide but you will have to work on your own as per your training and product knowledge goes :)Your speech can be verbatim or you can start making your own too it's in your style that matters :)There are centers that will assess your performance every three months and they will decide if you have better performance or not.If you lack in some aspects coaching given by your team leader or your account manager is a must.If you are an Electronics and Communications engineering graduate you can pass on as a technical representative :) don't get nervous it's just the same as a regular job the only difference is that you will have to work in a very rigid schedule with some very weird officemates but with high compensation hahahahah :)

It consist of working in different shifts such as morning, night, afternoon or grave shift. The time usually changes as the clients usually come from western countries. An advantage of being linguistic such as knowledge of speaking in different language is a an advantage. Usually working in a call center need a lot of patience and knowledge of human relation skills. This determine one success or failure. When a client file complaint they are usually aggressive, impatient and other use insulting and vulgar languages. So if you are a kind of person who is reserve and shy. the call center job is not for you. even though their are training and lot of interview almost three round before one could be qualified or selected from the screening process is very tough. It is not a determinant factor that you pass you could last. Some like the experience but never stay long because of the pressure from work. After a year if working, one employee's quit their job and save money such as invest in business, learn a new skills or attend some training to broaden their skill while some hop in to find another job with less pressure. A stable one that may pay more or less but they feel more comfortable given a lot of freedom and the thin is they enjoy the job and it feel like not working.

I have worked in a call center myself and i know how hard it was to work in there because of the stress and stuffs. it is really hard to be working with the phone every time and talk for hours and try to resolve things with the customer who may be shouting at you with so much anger.. ha being in a call center can affect your health too. =(

Hmm I think you can try to apply for those call center positions in the technical support team. They do pay well than the customer service area of the company. I worked for a call center from 2003 to 2007. The pay is indeed good and I recommend it for those fresh graduates. I was assigned to Spanish projects.

You can apply to a call center as a Technical Support Representative. There are companies that handle electronics and telecommunication account. The pay is good but working in a night shift is tiring for me. If you will take calls, better to choose a dayshift campaign instead.

Hello, jvincent_129! There are so many accounts in one call center. Most of the accounts involve taking and making calls. There are also pure non-voiced accounts, others are combination of voiced and non-voiced. I can sense that you're a newly grad. Most call centers prefer newly grad applicants. They believe that it's always easier to train non-experienced agents than those who already have so many experiences. Though it's true that every month, there are agent's who get fired because of absences, tardiness, non-compliance to companies guidelines, not meeting targets of the campaigns, and the like, it's also true that gettig promoted in a call center is faster than in any other companies. If you have a very strong work ethics, you can be a successful call center agent or supervisor. Why wouldn't you try applying for a call center job? Or have you already applied for one?