Peeved with my Cable company

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I recently had to get a new VCR, they only come in combination with a DVD player these days, because the heads had failed. The only one I could find does not have coaxial input and my current cable boxes only have coaxial output. So for over six months I have been using the old VCR as a converter to from coaxial to the video and audio(yellow, white and red) out and in on the new VCR. Now in the last few weeks I have been having audio problems with tapes I record. So I called the cable company and they said I needed the big cable box, I have a small one, and that there would be no charge for it but I would have to pick it up at the "local" office. So today I drove the over 10 miles one way and waited in line for over half and hour only to learn that there would be a monthly fee for the big box. So they cost me at least an hour and a half and probably at least a gallon of gas for nothing. So now I will have to hope I can find a converter. When I looked briefly before, I couldn't find one to go from coaxial to the other type of connection; they only converted in the opposite way. So now tomorrow or soon I will start looking on line and maybe at Radio Shack(since they sometimes have unusual stuff like that) for the converter I need and hope that solves my audio problem.