Pissed off due to a system error.

Canada
April 12, 2013 10:30pm CST
On April 1st, I was on a website looking for interlocking pavers so I could do some work around my house. While I was searching, I found some good pricing deals, and tried to find the best deal to buy. I was supposed to get some stones from someone, and was deciding which ones to get that would go with them. But I was told that someone else got them, so I needed to find another option. That there pissed me off as I needed to get this figured out sooner rather than later. But it wasn't going to happen that way. So while checking online, I found a store that had what I needed and the quantity that I needed, so I went ahead and ordered it. I got the confirmation of the order, and that was it. I was supposed to be notified when the stones were ready for pickup, but waited and waited and waited. 2 days ago I decided to email asking how much delivery would cost or if they could be sent to a store closer to me. Yesterday I get an email that my order was cancelled, with no reason given! I called the store up, they were clueless and said they'd call me back. They never did. So I called customer service and asked them. They told me to send a copy of the email I'd sent them, so I did. I still waited to hear back from anyone, no one bothered. So I called the store back again, the woman who answered said she'd look into it and call me back. Typical, she didn't. Today I was fuming, still wondering what was going on, so when the store called me, I was even more pissed off to hear what they had to say. I was told that they didn't have them in stock, never actually did. I had wasted my time in ordering these, only to find out that I wasn't going to get them. But the consolation prize was to be a $75 gift card to the store. Great, except that because of this crap, I don't want to shop there again. I called up customer service to ask about this, and the woman said it was a system wide error, that they never did have these in stock at any of their stores, and that they'd been having a website issue. I checked my credit card online and found that they hadn't even processed the payment I'd made, which means that they knew full well that something was wrong. But why wait almost 2 weeks to tell a customer that there was a problem? And why can't they suck it up and give me what I wanted at the price I had tried to get on the website? As it is, I will be going somewhere else. I am not going back there unless I go to another location and get a deal on what I need. Can you believe that people are so ignorant and stupid that they can't let you know before what the problem is? I can't stand lousy customer service, and don't tolerate dumb people, so I don't shop at places that employ illiterate and ignorant people.
1 person likes this
2 responses
@celticeagle (157281)
• Boise, Idaho
13 Apr 13
I have worked in customer service for thirty years. I was taught to do it right the first time. I used to work for AT&T before they went STUPID. I've worked for HP, Sears, EDS, some pretty big companies. Customer service can make or break a company. I wouldn't use this company again and I would tell others not to too. The $75 gift card would really make me mad. They act like they are doing you a big deal but in reality they just want your business any way they can get it. Two weeks is WAY too long to wait. I hope you never have to shop there again.
• Canada
13 Apr 13
Unfortunately with the business I'm in, I'll have to be in a store often this summer. But thankfully it will never be the location that I will be getting the gift card from. I just don't understand why they couldn't have contacted me to let me know this was a problem instead of making me wait and wonder. I'm so glad I hadn't wasted my time going up to the store to start picking up my order only to find that it didn't exist. I never actually paid for anything, so I'm getting $75 for free. But they really should be paying for what I have the invoice for and lose out on over $400, because that's what it would have cost me full price for what I wanted. I'm sure they could have taken the loss as they are a big box store.
• China
18 Apr 13
i gotta say too long to be carefully taken,but the internet system errors that you are talking about is pretty understood for us especially when you come up with a long long article and ready to post it out,all of a sudden it got all ruined like a nightmare,and plus don't bother all those mundane trifles and anoying people around you