Social media as a quicker tool to seek justice

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Recently, I read a post in Facebook about how they were advised by the doctor to transfer to a government hospital because the money brought was not enough to be admitted in a private hospital but when they get to the government hospital , there were no incubator therefore they were forced to go back to the same private hospital but they were advised to transfer to another government hospital again. When they reached the said hospital, they were immediately brought to the operating room but sad to say the child was not able to make it.The father made mention of the name of the doctor and that if it was not because of her then their child could have lived. It have been circulated on facebook and a lot people have read it and made some comments. I personally believe that social media is not the right medium for him to show his disappointment because that might not be the whole version of the story. He basically ruin the doctor's reputation and career by that post. If it were a biased post the doctor could sue but then I think the damaged has been done. I think the father could just sue the doctor in court if he personally thought that the doctor made a wrong call and not on facebook.