I can't belive it ... HP Support Assistant will not UNINSTALL from Windows 10!

Dallas, Texas
July 22, 2016 11:11am CST
I read other posts about this. It seems as though HP Support Assistant that is included with Hewlett Packard Computers with Windows 10 OS just will not uninstall. I tried it twice and both times when it got to the point of almost finishing the uninstall process it presented a numerical error code then reverse installed everything back as if it were never removed at all. This I thought might just be a COMPUTER VIRUS of sorts. I ran the Norton full system scan on my PC and it found nothing. I also ran Walwarebytes anti-malware program and there were no viruses found. So this makes me wonder, who has control of my PC, Microsoft? HP? or me? I think that I have actually no control over things. I once thought that I did.
7 people like this
6 responses
Sky
@skysnap (20154)
•
22 Jul 16
Is it because the computer is made by HP or some other reason?
2 people like this
anthony davis
@lookatdesktop (27129)
• Dallas, Texas
23 Jul 16
The printer has an issue with ink cartridge allignment. So I recieved the error message as a result. The Computer being an HP has a lot to do with it. I have never had an application that was not able to be removed from the computer unless it was necessary for the computer's proper functionality. I guess I need to look into the prioritizaton of this particular application, that came with the HP computer.
Sky
@skysnap (20154)
•
23 Jul 16
@lookatdesktop yes some of the drivers must be of HP so can't them get removed either.
1 person likes this
anthony davis
@lookatdesktop (27129)
• Dallas, Texas
24 Jul 16
@skysnap , It may be for the best. I would hate to have to reformat my drive and reinstall the original OS all over again. I would rather just deal with a program that will not uninstall the conventional way than risk losing my data.
Lee Ka
@kaka135 (14916)
• Malaysia
22 Jul 16
Perhaps you can try to contact HP and ask how you can remove that. It's sad that if we do not have control of our own PC. Good luck!
2 people like this
anthony davis
@lookatdesktop (27129)
• Dallas, Texas
23 Jul 16
I asked the question in a forum and so far received only one response and it did not come from an HP associate but rather a person who was familiar with a program called the 'FREE version of Revo Uninstaller'. I will contact Microsoft next to get to the bottom of the problem.
Marsha Cooper
@marsha32 (6631)
• United States
22 Jul 16
There are tons of things on my computer that I don't know how to use, or won't ever use, that I wish weren't there.
1 person likes this
anthony davis
@lookatdesktop (27129)
• Dallas, Texas
23 Jul 16
I understand your feelings. I first began using a computer back in 1975 and have had issues with most of them a time or two.
1 person likes this
Four Walls
@FourWalls (62164)
• United States
22 Jul 16
Three words: Get. A. Mac. I'm so sick of seeing that "upgrade to Windows 10!!!!" notice on my computer at work, not to mention the way Shockware continually crashes (I had forgotten all about that little surprise in Windows world). Oh, and the technical support is free. Yes, it costs a whole lot up front, but I think my Mac has more than paid for itself in free technical support and the freedom from the anxiety of Windows 10 that I'm always reading about here, on Facebook, and elsewhere.
2 people like this
crazyhorseladycx
@crazyhorseladycx (39515)
• United States
22 Jul 16
i believe those folks't microsoft ought to be tarred'n feathered. they've the control, not yerself nor i :(
1 person likes this
crazyhorseladycx
@crazyhorseladycx (39515)
• United States
23 Jul 16
@lookatdesktop no?? i think such's not jest'n invasion 'f privacy, but a breach'n the laws'f good faith.
1 person likes this
anthony davis
@lookatdesktop (27129)
• Dallas, Texas
23 Jul 16
Now I would not go that far, lol.
1 person likes this
Mike
@Mike197602 (15487)
• United Kingdom
22 Jul 16
Try revo uninstaller that gets rid of most things and is free.
1 person likes this
anthony davis
@lookatdesktop (27129)
• Dallas, Texas
23 Jul 16
Yea. I have heard of Revo Uninstaller in an HP community forum. Thanks.
1 person likes this
anthony davis
@lookatdesktop (27129)
• Dallas, Texas
23 Jul 16
@Mike197602 I certainly will give it due consideration. I am still going to research the reasons for HP making this app impossible to remove using the regular route in Windows 10 add or remove programs menu.
1 person likes this
Mike
@Mike197602 (15487)
• United Kingdom
23 Jul 16
@lookatdesktop I use it...it works very well. I've used it for years now without a single problem. It creates restore points so if the worst happens you just system restore back.
1 person likes this