When Mobile and Internet are Making My Life Miserable... Or Maybe Its Just Plain People.

February 7, 2017 12:42am CST
We make the rules. We make the system. We make what the society is all about today. This is our legacy. To put an order and make our life easier. I am confuse. I can disconnect my phone account using my telecom hotline. I can order things thru my telecom hotline. I can even apply a new account using my own computer and internet at my home but I can't downgrade my account using their hotline! Last week they said I could downgrade my account just connect in their customer service hotline. But yesterday they were singing a different tune. I have to go and visit their nearest office if I want a downgrade. If I have any other choice I would not subscribe with a new account anymore. But they are the best telecom in my area. I had to munch a snicker bar just to calm down.
3 people like this
5 responses
• New Delhi, India
7 Feb 17
I wish it gets sorted soon
1 person likes this
7 Feb 17
Thank you. I wish it will happen soon too. As I don't want anymore unusable charges to me.
1 person likes this
• New Delhi, India
7 Feb 17
@diosabella hmm...it really troubles
7 Feb 17
@amitkokiladitya Yes. Its a hassle for me. I really need a better internet connection you see.
1 person likes this
• Malaysia
24 Mar
It is the era of smartphones and internet. Fast, entertaining, but exposed at the same time. I am not a digital person myself, I only have a facebook account that rarely got updated and a Yahoo email account. Sometimes it makes me wonder did all this tech and data I paid for is essential to my life.
1 person likes this
24 Mar
Me too. And because I was a good payer they were hounding me now to get a new plan. After a few days that I wrote this post I disconnected my plan to the telecom and I feel fine about it. I'm no longer sweating the small stuff just for this.
• Malaysia
24 Mar
@diosabella Good. . There are more to life than stressing over tiny details like this. Glad to hear everything sorted out.
1 person likes this
24 Mar
@shaqziad1610 On my side its sorted out but I'm not sure with the telecom side. They still keep on calling.
@nomus24g (18347)
• India
7 Feb 17
Because they are no 1, they are showing attitude...
1 person likes this
7 Feb 17
Pretty much! If I switched to another telco its like going back to the old ways. And they know that too.
@nomus24g (18347)
• India
7 Feb 17
@diosabella Monopoly
1 person likes this
7 Feb 17
@nomus24g Exactly! You got that right! I hope another telecom enter the market.
1 person likes this
• Philippines
7 Feb 17
If they are the best then you have to wait patiently. And hope you can suggest them to improve their service. It is really irritating when they can provide what the customer needs.
1 person likes this
7 Feb 17
I actually told them that yesterday. They told me to just use the hotline and I don't need to visit their office anymore since it was just a downgrade. Then yesterday another guy from the telecom said it can't be done. That I really need to go to their office and there was nothing he can do to help me at all. Next time I will write down their names so if they give me another bad information or advice, I know who I'll point my finger to.
@brokenbee (7780)
• Philippines
7 Feb 17
Hmmm I think that's a postpaid plan. I hope you can downgrade it soon. Mine is just a prepaid plan.
7 Feb 17
My plan was over for 2 years. I just let it because I still use it anyway. But now that I'm planning to have an internet plan I'm downgrading it. I don't know what is all the fuss about it that I need to go to their office.
1 person likes this
@brokenbee (7780)
• Philippines
7 Feb 17
@diosabella Yup! They should also handle those cases online. Hmmm
@brokenbee (7780)
• Philippines
7 Feb 17
@HAPPSINGH yeah! I agree with you!
1 person likes this