Rudely expecting free help

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I teach public speaking. Companies, councils, charities and individuals pay me to teach presentation skills. I am also sometimes paid by people starting out as speakers to give them advice on marketing themselves, passing auditions, etc. But I also pass on some advice for nothing. I get emails from speakers with queries, usually about what to charge certain types of organisations, and I am usually happy to give them a few free tips. Public speaking is a huge, enjoyable part of my life and I want others to enjoy it as well. Many of these speakers are very polite in their enquiries and afterwards. One of the most appreciative was an ex-prisoner who gives highly acclaimed motivational talks. And then there are those who never express any gratitude, possibly because I have pointed out that there are no fortunes to be made. I suppose it's a variation on shooting the messenger! Two weeks ago I got an email headed 'Cost message'. It contained just two sentences. The first began what can I charge' and the second mentioned the type of talks they give... And that was it. No 'Hi Nick', no signature and absolutely nothing remotely resembling a 'please' or a 'thank you'. Furthermore, the subject matter of their talks suggests that this is someone old enough to know better. I didn't reply, of course, and I am now awaiting the nagging, equally rude follow-up. And then they will get both barrels (but not the info!) Have you ever had anyone demanding your help without any manners? Have you ever given help but received no gratitude?