Watch Out For Verizon Wireless They tried to Cheat Me

You were wise to check your receipt. We've been doing busy with them since car phones were invented - lol - and never had a problem with them in all these years. At least they were quick to fix your problem, but he really should have asked you first.

You're right, Verizon must be watched very very carefully. Here's my horror story: A few years ago, Verizon tried to tell me I'd not paid a bill. I'd sent my payment early, and discovered their claim of non-payment when I'd gone to my account online to verify that they'd credited my payment. Thank goodness I am in the habit of insisting on a paper invoice and paying with a check. We went round and round for nearly a month. They would call me several times a day insisting that I pay a bill I'd already paid. I had to send them "proof of payment" several times. At one point, I had the bank call them to verify the check had been cashed, and even then, Verizon advised me to put a Stop Payment on the check. Are you kidding me? For me, it was like trying to communicate with a stone wall. I was at my wits' end. The calls became nastier and nastier. Finally, when Verizon threatened to cut off my service due to nonpayment, someone on Twitter suggested I register a complaint with the FCC. I did just that and when the harrassment started again the next day I told them I'd filed a complaint. Lo and behold, within an hour or two, they called to tell me my payment had been found. By then, the deadline for the next month's service was almost immediately due (If I recall correctly, it was due the next day.). But I cut them off at the pass, so to speak, by having already overnighted my payment to them. I still had a few months left on my contract and when it expired, I was astounded that they called me to offer some sort of deal to renew with them. I laughed out loud at their nerve, to make such a call. I now am a happy customer of Cricket— there's no contract. I signed up for unlimited talk and text service only. I use a little flip phone, but they offer smart phones and data plans also. I'v found their coverage to be extensive and reliable. I've been a little nervous about them since AT&T took them over, but everything has remained just fine so far (fingers crossed). Be ever vigilant, no matter what service you use. I'm a firm believer in hard copy and good record-keeping, especially with Verizon.

Sorry to hear this happened to you glad it got taken care of.

There has been quite a to-do for a fews years over here about the mis-selling of those protection services. People have been suing firms because of it. I'm glad that you noticed.

They may be getting a little to bug for their britches. They are so popular now days.

Oh no that's very bad. I realise that when we be so good to people (dealers etc) they try to do this because they get to know our nature... My mom's chemist is very clever man, he always keeps suggesting new medicines to mom because that's costly... Now we became strict with him that we want only what we order for..

Well, at least they were able to take care of this, and make everything right. We had horrible experiences with Sprint when we had a phone die, and personally they were the Worst to ever work with. Even the customer service people on the phone we siding with them. We also have had issues with T-Mobile in a store with a Manager and assistant manager, but awesome service online. Just sometimes makes you wonder where these people get some of their customer service skills from, and why they want to be like this to someone?

I'm sorry to hear that you had trouble with them too. I had issue with Verizon too. Back in 2010 my granddaughter and I had a cell phone for about three months. I went through Verizon. I was told by the manager of the location that I went to what the charge would be. I also got a stick so I could have WiFi where we were at the time. It was supposed to be a certain amount. It wasn't. I called them about it. Two different people checked on this and acted flip about it and just said this is what they show.I was very upset about this and I asked to talk to that manager who had given me the quote. Oh, no he's on vacation right now. I asked them when he'd be back, they told me, and I called back then and spoke to him. He honored what he had said and gave me that amount on the bill. It really pays to watch these people and carry through when things don't go as they say they will. I won't use Verizon ever again because of the trouble I had with them. They lie and over look things. Think we won't notice. Customer service is horrible.

This is not the right way to treat the customers, you did the right thing to send a formal complaint.

What's even annoying about that additional charge is that you know if he forgets and it goes in the wash again, that wouldn't be covered under the protection plan anyway. That's pretty bizarre that he tacked that on without saying anything about it first.

Yes it is bad form! I'm glad you caught it and got it removed. I hope he does get a reprimand. Almost reminds me of what happened with Wells Fargo.

What a nerve but how lucky that you spotted it.

Oh no. Glad you noticed it and got it fixed!

My friend Amy has an old fashioned smart phone from verizon.

It's a good thing that you noticed. I can certainly understand why you were upset. The manager should have spoken to you about it and asked if you wanted it in the first place. He shouldn't have just put it on there without talking to you about it first.

Fortunately you checked the receipt. I'm glad that you resolved the problem. Else you would have been losing so much money

Wow! that's a lot to pay a month for $49 phone .. but to add that without telling you is a bit shifty ..

I been hearing a lot of stories about them.So far have not had any problem.If I did.I dumped there.There are many out there to choose from.

I wonder if there is even one good telephone company ? They seem to all stink

He is sneaky.