How to get my money back from Amazon?

United States
April 28, 2017 8:36am CST
I have been subscribed to bookbub since 2014 and never had a problem when they send me e-mails with free or discounted e-books from Amazon Kindle. However, I noticed some money taken out of my paypal from amazon on Monday, the same day I ordered a free e-book. Since on Paypal they don't tell you exactly what was bought, I can only assume it was this e-book, even though the price I was charged is different than the original price of the e-book. First I went to the author, even though I am sure it isn't her because her original price is different, I submitted a message on her website and her Facebook page, but I haven't heard back from her. Then I tried paypal. I can't go through paypal, because their complaint form is one I have to print out (I have no ink and can't afford more ink at this time) and besides, why should I pay for a stamp to send this complaint? If there is a way to complain online through paypal, please let me know. Then I went to Amazon and all I can find is a return for orders, which obviously has nothing to do with Amazon Kindle because it only shows other orders. I can't find where to make a complaint there either. So now I'm lost on what to do next, though I am removing my paypal card from Amazon so this doesn't happen again.
3 people like this
2 responses
• China
29 Apr 17
I have started a post here about getting my money back from paypal after buying a MP4 with quality problem.I think Paypal means what they said.
1 person likes this
• United States
30 Apr 17
I hope you get your money back. The woman I talked to was nice and from talking to her, I think my Amazon account was hacked into, and though I removed my card from the site, she said she will make my card invalid and then send me another card, along with getting my money back.
1 person likes this
• China
30 Apr 17
@Carmelanirel2 I did get my money back then , so I was grateful to Paypal for that.Sounds like the woman is helpful.Hope they will soon solve your problem!
1 person likes this
• United States
30 Apr 17
@changjiangzhibin89 Also I learned a lesson...NEVER allow a site to save my card number!
1 person likes this
@fishtiger58 (30338)
• Momence, Illinois
28 Apr 17
the phone number for paypal is 1 888 221 1161
1 person likes this
• United States
28 Apr 17
Thank you, I didn't consider calling them, I usually do the online thing when I have an issue.
1 person likes this
@fishtiger58 (30338)
• Momence, Illinois
28 Apr 17
@Carmelanirel2 I hate waiting for them to email me back, so when possible I always call. And you are more than welcome.
1 person likes this