Can't get it to work...(?)

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Well, I tried reading up on and installing this NCP thing I got today, and the CD rom they sent didn't seem to work, and then when I tried downloading their program from their website that didn't seem to work, either (at least, I thought not at first, because I thought that I read somewhere that there was supposed to be a little NCP logo thing appearing on my computer screen, but it didn't. I went to my programs, though, and it says that National Consumer Panel is there, so... The thing I'm supposed to use to scan items I buy with--well, I thought I read that it wasn't supposed to take as long to charge as it's taking, but...? I'm tired, and Mom was talking to me the whole time I was trying to read about this stuff, so maybe I got something wrong. I should have waited to try to read it tomorrow when I was more awake and Mom didn't need me there -- so my bad on that part. I emailed the support people, so hopefully I'll be more awake when I hear from them.