Free lunch on a famous restaurant

Gurgaon, India
July 30, 2017 9:03am CST
I went for a lunch with my family to a very famous restaurant, we often go there and like the food and service there. First time in so many years we got a mistake in their work, as my husband got a piece of plastic like thing in his rice. We called the waiter and informed him, who informed the manager immediately. Manager offered us another meal but we were not in mood. Even though we had already paid the price,and insisted to let it be, the manager returned our money to our account and treated us with sweet dishes. So it was a free lunch for us. Have this ever happened to you? What would be your reaction if it happened with you?
10 people like this
10 responses
@Hate2Iron (15730)
• Canada
30 Jul 17
Actually, it happened on my birthday. We went to a popular restaurant and I think that it was their fryers that quit working. We watched meals being delivered but never ours. When it did finally arrive, we were starving. When it came time to pay the bill, the waitress said that we didn't have to pay. She was the only one that made anything on the meal lol.
3 people like this
• Gurgaon, India
31 Jul 17
It was definitely a nice birthday. Why did not they charge for the meal? Because it was delivered so late?
1 person likes this
@Nawsheen (28644)
• Mauritius
31 Jul 17
That's what I will call good customer service. The manager did a good job. I have bad experiences too when it comes to eating out and I have stopped going to those places.
2 people like this
@Nawsheen (28644)
• Mauritius
10 Aug 17
@Bodyandbrain Will you be going to this restaurant again?
1 person likes this
• Gurgaon, India
4 Aug 17
Yes it was best customer service we have ever experienced. Earlier it has happened with few restaurants but they try to cover up and returned the money also but we could not trust them again.
1 person likes this
• Gurgaon, India
11 Aug 17
@Nawsheen yes I went there again, even after that incident.
1 person likes this
@dpk262006 (58675)
• Delhi, India
16 Aug 17
As you are a regular customer on that particular restaurant, restaurant people won't like to lose a loyal customer like you, therefore, they immediately swung into action and realized their mistake. It has not happened with me. However, after reading your discussion I am thinking next time when I visit a restaurant, I will keep a small piece of plastic in my pocket and will order rice. I might get a free lunch.
1 person likes this
@dpk262006 (58675)
• Delhi, India
17 Aug 17
@Bodyandbrain It shows that the restaurant cares for their regular customers and they showed due courtesy in returning your money. I could try the trick but perhaps I need to go to same restaurant where you went, it might work there.
1 person likes this
• Gurgaon, India
17 Aug 17
@dpk262006 ha ha please try at least once, go to Bikanerwala, sector 29,Gurgaon
1 person likes this
• Gurgaon, India
16 Aug 17
Yes it was their mistake so they apologiesed and returned our money. Well, good sense of humour Please try your trick and tell me if it works
1 person likes this
• Valdosta, Georgia
30 Jul 17
My husband once got a chicken bone in his soup. That was nice of the manager to give you a free meal for the mishap. =)
2 people like this
• Gurgaon, India
31 Jul 17
I can understand how disgusting it would feel. Yes it was really a gentle gesture.
2 people like this
@prashu228 (37526)
• India
30 Jul 17
Aww..so nice of them. They don't want to loose their customers
2 people like this
• Gurgaon, India
31 Jul 17
Yes, they don't want to loose their customers and ready to accept the mistakes. It was really a gentle gesture of the manager what he did.
1 person likes this
@mohit459 (12568)
• Haldwani, India
4 Aug 17
Wooww!! Free lunch!! I would probably be very much angry on it!!! And would never go to this restaurant again
1 person likes this
@mohit459 (12568)
• Haldwani, India
4 Aug 17
@Bodyandbrain ohh!!! But you should be conscious regarding that!!
1 person likes this
• Gurgaon, India
4 Aug 17
Free sounds good but it was not enjoyable. We trust the restaurant and still go there because in many years of our visits it was the first error, they accepted their mistake.
1 person likes this
• Gurgaon, India
5 Aug 17
@mohit459 of course and I am conscious about this.
1 person likes this
@avi256 (8489)
• Pune, India
31 Jul 17
Yes this has happened with us (friends group) at one of the premier hotels in Pune. there was a stapler pin in the plate of Jeera rice...the manager got a good scold from us...he offered to replace the meal,but we refused and went to other restaurant...paying bill was of course never a question and they did not even ask for it.
1 person likes this
@avi256 (8489)
• Pune, India
2 Aug 17
@Bodyandbrain I saw ur message but I can't pm u ?
1 person likes this
• Gurgaon, India
2 Aug 17
@avi256 I have locked it, going to open
1 person likes this
• Gurgaon, India
1 Aug 17
My God! What if someone eat that stapler it was so dangerous. I can understand that when something happens like this, it spoils our mood, so you decided to eat somewhere else. They were not expected to ask for the bill.
1 person likes this
@spaceseed (2843)
• India
31 Jul 17
Not happened to me
1 person likes this
@spaceseed (2843)
• India
31 Jul 17
@Bodyandbrain May be because i dont eat much outside.
1 person likes this
• Gurgaon, India
31 Jul 17
@spaceseed it is better to eat at home as home cooked food is best food.
1 person likes this
• Gurgaon, India
31 Jul 17
It is good if we don't find any error in our food or service , when it happened with us, it spoiled our mood.
1 person likes this
@YrNemo (20261)
17 Aug 17
No wonder that restaurant is famous. Their customer service skill was top mark there, the way they dealt with the situation.
1 person likes this
• Gurgaon, India
17 Aug 17
Yes,that's right. Mostly restaurants try to cover up their mistakes and just offer to change the meal.
1 person likes this
@Neiltarquin (1062)
• Rass, Saudi Arabia
16 Aug 17
I love eating, I even love the fact if it is free. Theyvtaste even better...
1 person likes this
• Gurgaon, India
16 Aug 17
No it didn't taste better and we didn't finish our food as the error spoiled our joy of eating. They returned our money because it was their mistake.
1 person likes this