Incorrect promo price display tags..So confusing..lately..
September 26, 2017 8:14am CST
Do you usually got attracted with those items under promos? Do you quickly assumed it is still the same price in their cashier system? The reason I asked those questions is because I got so disappointed with some big grocery stores or supermarkets who put promo price tags at their displays but still gives you the regular price when you`re at the counter My husband tried to questioned them but the cashier responds was so disappointing because instead of correcting it..That person asked my husband to return the item and money back frowning and angry What do you think should that cashier must do when a customer just wanted to give them some awareness of those incorrect tags?
24 people like this
@LadyDuck (109703) Yes I agree with you and by getting angry with the customer is unethical and unreasonable. If they don`t give any improvements more people will be victimized by false price tags which is similar with making people stupid
• Davao, Philippines
I have a very bad experience about wrong price tags. I and the boyfriend went shopping for Christmas presents, and we didn't know we have some items that are not on the price tags. So when we paid our bills, it was too much for what we have. So I ask the cashier what happen, then they told us about the wrong price tags. The boyfriend talked to the Supervisor, and we got the discounted price tags.
Yup. It happens sometimes. Just two days ago, my sister and I went to buy some dresses and found out at the cashier that the price on one of the tags are incorrect. They reasoned that the price was not updated in their system.
• Nairobi, Kenya
The cashier should not have been that rude. Does he know that the customer is always right? Maybe she had an issue with herself. She /he should have answered you politely and try to explain the issue at hand. Her/His attitude will drive customers away.
They are too lazy updating tag prices, nor changing the product before it expires. I once bought a milk. For some reason I check the expiration date and it was already expired. From then on I just check the expiration date..as for the prices I can always take it back when it's not the price that's in the tag.
• Lapu-Lapu City, Philippines
I have experienced something like this before. But some of the stores here already post within the counter, cashier area that whenever there is a difference between the price tag and the machine, the machine price prevails, or something like that. But never experienced with the promo items though.
@Freelanzer That`s good and we did the same thing but it seems there were no Supervisors around and the cashier reacted so badly to us If you`re in my position what do you think is the right thing to do to help their management system improve?
@m_audrey6788 I have a thing about good customer service and I have been in your place many times. As I said I insist on the listed price. If I get an attitude I ask for the manager If I get nowhere there I write to the CEO and 99.9% of the time I get a satisfactory resolution with a promise to change things.
• Guangzhou, China
Yes, I experience it a few times. I hate it since I regard it as a kind of cheating. I will buy it especially because of attractive price. But when I pay for it, it is much more expensive and it is very embarrassing. Most of the time I will just cancel these products because I don't want to pay for wrong price.