Incorrect promo price display tags..So confusing..lately..

image from google
Germany
September 26, 2017 8:14am CST
Do you usually got attracted with those items under promos? Do you quickly assumed it is still the same price in their cashier system? The reason I asked those questions is because I got so disappointed with some big grocery stores or supermarkets who put promo price tags at their displays but still gives you the regular price when you`re at the counter My husband tried to questioned them but the cashier responds was so disappointing because instead of correcting it..That person asked my husband to return the item and money back frowning and angry What do you think should that cashier must do when a customer just wanted to give them some awareness of those incorrect tags?
24 people like this
27 responses
@LadyDuck (157088)
• Switzerland
27 Sep
They MUST honor the tag that is showed on the shelves. It happened to me time by time, I make clear that I do not intend to go and I call the police if they do not honor the public price. This is the rule, they must respect.
4 people like this
• Germany
27 Sep
@LadyDuck (109703) Yes I agree with you and by getting angry with the customer is unethical and unreasonable. If they don`t give any improvements more people will be victimized by false price tags which is similar with making people stupid
3 people like this
@LadyDuck (157088)
• Switzerland
27 Sep
@m_audrey6788 It's a very bad practice and should be punished.
1 person likes this
• Germany
27 Sep
@LadyDuck Yes and I really do hope they will do something about it before someone will do something more bad than we did
1 person likes this
@JustBhem (36769)
• Davao, Philippines
26 Sep
I have a very bad experience about wrong price tags. I and the boyfriend went shopping for Christmas presents, and we didn't know we have some items that are not on the price tags. So when we paid our bills, it was too much for what we have. So I ask the cashier what happen, then they told us about the wrong price tags. The boyfriend talked to the Supervisor, and we got the discounted price tags.
3 people like this
• Germany
27 Sep
@JustBhem Wow! That Supervisor acted good but in my case, We tried to look for her Supervisor but they were not around so we just called them through their customer hotlines but didn`t see an improvement
2 people like this
@JustBhem (36769)
• Davao, Philippines
27 Sep
@m_audrey6788 She was helpful because she didn't ask us anything anymore. She simply punched in the price tags and give us the discount. We are lucky.
3 people like this
• Germany
27 Sep
@JustBhem Yes you`re lucky. The system are all taken care of well!
3 people like this
@amadeo (65751)
• United States
26 Sep
well so far never had any experience on this.I know that it does happen.
3 people like this
• Germany
27 Sep
@amadeo That`s good! What do you think is the right way to do if it happens?
1 person likes this
@amadeo (65751)
• United States
27 Sep
@m_audrey6788 well I guess you have an legitimate reason to ask or complain etc.
1 person likes this
• Germany
28 Sep
@amadeo Yes and I do believe it`s not only for me but for others too, Who might get victimized by the error. Thanks for sharing
@bluesa (13421)
• Johannesburg, South Africa
26 Sep
Either they should give you your money back and you give them the item back or they should call a supervisor and the store should give the item to you at the price on it. I usually tell them to call the supervisor.
3 people like this
• Germany
27 Sep
@bluesa (9908) Good In my case, It seems there was no Supervisor around If you`re in my position, What you will do to help the store in preventing it from happening and prevent others to get the same problem?
2 people like this
@bluesa (13421)
• Johannesburg, South Africa
27 Sep
@m_audrey6788 , you must ask to see top management and report this matter to them.
1 person likes this
• Germany
28 Sep
@bluesa I already did but still no actions and it happened again second time
1 person likes this
@YrNemo (12657)
27 Sep
I would return the items promptly if they told me the price tags were wrong to what it should be. (Most often, they told me that it was their fault, and just let me having the discount after they went check the tag.)
3 people like this
• Germany
27 Sep
@YrNemo Yes, That`s good
2 people like this
@vsai2008 (7835)
• India
26 Sep
I never knew this can happen as well, I never had any problem at the cashier of any store or mall. They really need to get things correct
2 people like this
• Germany
27 Sep
@vsai2008 Yes and they need to do something immediately before it gets worst. Right?
2 people like this
@vsai2008 (7835)
• India
27 Sep
@m_audrey6788 Yes, I agree, having unhappy customers is not at all good for any business
2 people like this
• Germany
27 Sep
@vsai2008 ..Yes so true and correcting it while small will prevent it from getting bigger problems
2 people like this
@peachpurple (12875)
• Malaysia
26 Sep
This happens to Tesco all the time, you cannot trust the price tags or offers displayed on the shelf, I usually check with the price checker machine,located at the wall before i head to the cashier
2 people like this
• Germany
27 Sep
@peachpurple Did you tried to inform them? I think it will be so helpful for them to be aware of that incident and can do something to prevent it from happening
1 person likes this
@peachpurple (12875)
• Malaysia
28 Sep
@m_audrey6788 yes, the cashier would blame it on the staff who didn't update the price tag, insisted the bar code scanner checked price is correct, either accept it or reject it
1 person likes this
• Germany
28 Sep
@peachpurple Oh ok..Then, that cashier must immediately correct it before it goes out to others who might abuse it and will make her more miserable than someone who informed her nicely so she can do something about it
1 person likes this
• Philippines
26 Sep
Yup. It happens sometimes. Just two days ago, my sister and I went to buy some dresses and found out at the cashier that the price on one of the tags are incorrect. They reasoned that the price was not updated in their system.
2 people like this
• Germany
27 Sep
@rachz_kisses Did the Supervisor around check on it?
2 people like this
• Philippines
27 Sep
@m_audrey6788 Nah. My sister didn't bought that dress. We we're disappointed at how intentionally they would deceive us. If we were not that vigilant in looking at the prices, they would get away with it.
2 people like this
• Germany
27 Sep
1 person likes this
@acelawrites (10931)
• Philippines
27 Sep
The cashier should had politely explained or just apologized for the mistake.
2 people like this
• Germany
27 Sep
@acelawrites Yes and in that way we can understand and give considerations too
2 people like this
@nangayo (2341)
• Nairobi, Kenya
27 Sep
The cashier should not have been that rude. Does he know that the customer is always right? Maybe she had an issue with herself. She /he should have answered you politely and try to explain the issue at hand. Her/His attitude will drive customers away.
2 people like this
• Germany
27 Sep
@nangayo Yes so true and if ever there were no Supervisor around she could have informed us about it and we can give considerations
2 people like this
• Philippines
26 Sep
They are too lazy updating tag prices, nor changing the product before it expires. I once bought a milk. For some reason I check the expiration date and it was already expired. From then on I just check the expiration date..as for the prices I can always take it back when it's not the price that's in the tag.
2 people like this
• Germany
27 Sep
@Letranknight2015 After you took it back to them, They didn`t bother to improve that?
1 person likes this
• United States
26 Sep
They definitely should correct the problem so that the price is the same at the cashier
2 people like this
• Germany
27 Sep
@Marilynda1225 Yes and I think the same Correcting it immediately will prevent it from happening to more people and gives them less problems in the future
2 people like this
@Scrapper88 (1333)
• United States
26 Sep
The different price would happen to me a few times. If I catch it; I bring it up. They usually call someone to check it out.
2 people like this
• Germany
27 Sep
@Scrapper88 That`s good a quick action is better than making your customer feel bad about informing you about it. Right?
2 people like this
@neildc (17254)
• Lapu-Lapu City, Philippines
26 Sep
I have experienced something like this before. But some of the stores here already post within the counter, cashier area that whenever there is a difference between the price tag and the machine, the machine price prevails, or something like that. But never experienced with the promo items though.
2 people like this
• Germany
27 Sep
Oh.Then, It`s good
1 person likes this
• Mombasa, Kenya
27 Sep
So unethical, the cashier should have solved the issue, I mean, state the right price, what he/she did was wrong!
1 person likes this
• Germany
27 Sep
Yes She can just tell us that her Supervisor was not around in a nice way without frowning and anger then my husband can understand and gives considerations
1 person likes this
• Mombasa, Kenya
27 Sep
@m_audrey6788 Yeah, at times they really suck
1 person likes this
• Germany
27 Sep
@joanwanjala I don`t know the real reason behind their anger because there are not too much people around at the counter
1 person likes this
@Freelanzer (8913)
• Canada
27 Sep
I do check it carefully and always demand the promo price.
1 person likes this
• Germany
27 Sep
@Freelanzer That`s good and we did the same thing but it seems there were no Supervisors around and the cashier reacted so badly to us If you`re in my position what do you think is the right thing to do to help their management system improve?
1 person likes this
• Canada
28 Sep
@m_audrey6788 I have a thing about good customer service and I have been in your place many times. As I said I insist on the listed price. If I get an attitude I ask for the manager If I get nowhere there I write to the CEO and 99.9% of the time I get a satisfactory resolution with a promise to change things.
1 person likes this
• Germany
29 Sep
@Freelanzer Wow! That`s a good way of helping out the store system and prevent it from happening again
@ridingbet (52708)
• Philippines
28 Sep
that is a problem in one of the groceries here. the price tags are different from what is in their cash register.
1 person likes this
• Germany
27 Nov
Oh! How did you let them know about it?
1 person likes this
@ridingbet (52708)
• Philippines
28 Nov
@m_audrey6788 i approached the store manager and he said they will rectify the errors. apparently, there are some goods that are not updated with the present prices.
1 person likes this
• Germany
28 Nov
@ridingbet Oh That`s good to know I hope the store will do some good action improvements on this Thank you for sharing
1 person likes this
@tzwrites (4912)
• Romania
27 Nov
I think they do it intentionally to mislead and trick customers.
1 person likes this
• Germany
27 Nov
I`m about to think that way, If they will not do something about it I just hope that every customers must be aware of this in order to stop them from doing this and improve their way of tag posting
@youless (91494)
• Guangzhou, China
30 Oct
Yes, I experience it a few times. I hate it since I regard it as a kind of cheating. I will buy it especially because of attractive price. But when I pay for it, it is much more expensive and it is very embarrassing. Most of the time I will just cancel these products because I don't want to pay for wrong price.
1 person likes this
• Germany
30 Oct
Oh good! We must not let them abuse buyers buying time and must not tricked them just because they want that item to be sold out
1 person likes this
@marlina (73885)
• Canada
13 Oct
The cashier has to check the "on sale" price.
1 person likes this
• Germany
13 Oct
Yes but that cashier was so angry when we informed her about it and instead of working it out, She told us to return the item or go?