Overcharged for toothpaste again
By Lena Kovadlo
@lovebuglena (43080)
Staten Island, New York
December 7, 2017 8:00pm CST
I went to the supermarket today to buy toothpaste along with some other things. I usually get the twin pack of toothpaste because it is cheaper than buying two individuals packs.
During checkout my husband was scanning the stuff and I was packing, so I didn't see how much the toothpaste scanned for. After he was done paying I decided to look at the receipt to see how much the toothpaste came out to be. It should have said $6.39 on the receipt as that's what's displayed on the shelf in large font size. Instead of $6.39 what I saw on the receipt was $8.49. That's $2.10 more than it should have been.
I could have just let it be and went home. Instead, I went to customer service to get our money back. Why should I gift them $2.10? Before I did that though, I went to the toothpaste aisle and took a picture of the toothpaste with the price tag underneath it. This way I had proof and there was no need for the girl to go to the toothpaste aisle to double check if I am right. I told her what happened, showed her the picture and she gave us our money back. Feeling satisfied we left to go home.
What I should have done though was tell her that this is the second time this happened to us. They should update the price in their system so that it scans the toothpaste at $6.39. And if the system price is actually the right one then they need to get a new price tag for the shelf. Either way something needs to be done. I wonder how many people buy the twin pack of the toothpaste and end up overpaying because they do not check the receipt.
4 people like this
5 responses
@thislittlepennyearns (58140)
• Defuniak Springs, Florida
8 Dec 17
I buy my Colgate at work. A dollar a tube.
1 person likes this
@lovebuglena (43080)
• Staten Island, New York
8 Dec 17
Definitely not everyone checks their receipts. If we check the register screen during item scanning we can catch issues as they happen. In that case checking the receipt may not be necessary. Still, we can overlook things or things may not be evident until we look at it on paper. In that case, we should still check receipts. And better to do it in the store and not once we get home.
@dpk262006 (58675)
• Delhi, India
8 Dec 17
Your cautious attitude saved you the money
. It will be prudent on our part to check the final bills once we have completed our purchases.
. It will be prudent on our part to check the final bills once we have completed our purchases.
@lovebuglena (43080)
• Staten Island, New York
12 Dec 17
@dpk262006 I've been trying to figure that out. 
Seeing as I can't just go to the bank and withdraw it perhaps it's not.
Seeing as I can't just go to the bank and withdraw it perhaps it's not. 1 person likes this
@lovebuglena (43080)
• Staten Island, New York
8 Dec 17
It was actually my husband's money. 
1 person likes this
@marguicha (215492)
• Chile
8 Dec 17
It´s a shame. I´m sure the owners of the supermarket do it on purpose.
@lovebuglena (43080)
• Staten Island, New York
8 Dec 17
Thank you. I shouldn't have to overpay. But they have to take care of this. I shouldn't have to do this every time I buy the toothpaste. Even if I tell the cashier (or the person monitoring the self-checkout) that the price is incorrect instead of checking it after I pay and then going to customer service, it still shouldn't have to happen.
@ilocosboy (45157)
• Philippines
8 Dec 17
What if you didn't check the receipt, $2.10 should have been got away instantly. How many costumers will be victimized by that.
@lovebuglena (43080)
• Staten Island, New York
8 Dec 17
@ilocosboy I am pretty sure that others have been overcharged and didn't know it because they didn't check their receipts. And perhaps not many brought it up to customer service because if many did, the situation should have been rectified for sure. Clearly it was not.
