Service Interrupted

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Hello my fellow Mylotter friends. Did you mean me this past weekend? I had a modem and router issue that caused me to be disconnected this weekend. At first it was sporadically, when it happened on and off. I've called Spectrum about it last week, and they said my modem didn't connect to my router. After rebooting my router, it didn't work. So I've called them again almost a week ago. They said I would need a new router and contact Netgear for my almost four-year-old router. So I did that last Thursday and told me about my router disconnection issues. After talking to them for a hour to register my router and then sign up for tech support (something I didn't have when I had my router), they changed the channels and the signals and such to get my router running via screen sharing. I had to pay $140 for a one-time activation fee for free tech support (money I had to get from Paypal to checking to pay for it). But it didn't last long, since I ran into the same issues. So I called Netgear again, five minutes after that first phone call and told them another tech support on the same issue. This time, they're sending me a free upgraded router. I paid $17 out of savings for Option B to get it in 3-5 business days. To make matter worse, after I went here to Mylot on Saturday night, that's when I was totally offline and called Spectrum on my cell. No email, no Internet, no phone. And I had to wait until this morning to get a new modem to see if it fixed the problem. During that time, I read, cleaned, took a quick nap and hung out with Wylie. So now I'm back online, hoping the new modem took care of my Internet issues.