Just Ask Nicely

@FourWalls (62443)
United States
May 1, 2018 11:23am CST
The other day I looked at my bank statement online, and I noticed that the bank had deducted five dollars from my account for "processing" a piece of mail that was returned to them with "no forwarding address." Did I scream? Did I yell? Did I threaten to show them why ex-postal employees have such a nasty reputation? Nope. Instead, I told them I needed to question a charge, then brought it up. I said, "If I didn't get any mail at all at the post office box I wouldn't think anything about it, but I've gotten my loan mail there every month for two years." They admitted it was their blunder, not mine, and refunded the five bucks. See? Just ask nicely. Sing it, Glen:
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9 people like this
10 responses
Angie
@andriaperry (116860)
• Anniston, Alabama
1 May 18
Catch more flies with sugar than vinegar
2 people like this
Four Walls
@FourWalls (62443)
• United States
1 May 18
I have heard that expression for decades and always wondered.... Who the heck wants to catch flies!???!!!?!?
1 person likes this
Judy Evans
@JudyEv (326127)
• Rockingham, Australia
1 May 18
It's amazing what having a few manners can do. If you get people's backs up with rudeness you always come out worse off.
2 people like this
Alfredo Rossi
@amadeo (111948)
• United States
1 May 18
Done a great job there my friend.Good.
1 person likes this
Lenore Plassman
@sallypup (58118)
• Centralia, Washington
5 May 18
I used to have bigger boo boos and ensuing discussions with a mortgage company. Good old Glen.
1 person likes this
Four Walls
@FourWalls (62443)
• United States
5 May 18
This, truly, was a minor issue. I wasn't as pleasant when I found out that Direct TV had been charging me for six months for no service....
DB
@dgobucks226 (34417)
•
5 May 18
Then you have heard this one too... “You can catch more bees with honey than with vinegar." Here is one meaning if you are wondering- if you are cordial and agreeable you can often sway people and situations in your favor. Which is exactly what you did, and without using honey or bees. And for that matter no vinegar either
1 person likes this
Four Walls
@FourWalls (62443)
• United States
5 May 18
I don't know, apple cider vinegar is a trendy elixir these days. Maybe I could use that mixed with honey next time.
1 person likes this
DB
@dgobucks226 (34417)
•
5 May 18
@FourWalls There you go!
Irene Nkatha
@fairmie (6)
•
1 May 18
Most banks always look for means to make more money even from meaningless transactions. Good work for the way you handled them
1 person likes this
Marlina
@marlina (154165)
• Canada
1 May 18
Good work!
1 person likes this
John Roberts
@JohnRoberts (109857)
• Los Angeles, California
1 May 18
You have to watch banks like a hawk. They exist for profit by whatever means.
1 person likes this
anamika
@anamika161088 (11868)
• India
1 May 18
Good! Things can be done in better way with peace and patience.
1 person likes this
Louise Crisologo
@mlgen1037 (29886)
• Manila, Philippines
1 May 18
Awesome. I wish that kind of service would be adapted here. Banks here would sometimes not assist you. Tsk tsk. I am glad though that they were able to resolve it.
1 person likes this