It's More Convenient To Apply On Line, Than It Is In Person!

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I am starting to wonder how humans have jobs at all, some days. My old iPhone really can't keep up with all the new software updates, and after two years, I'm eligable for an upgrade. I am going away for the weekend of the 26th, and would really like to have the new phone by then, since i will need it for Uber, and other navigation. - I decided to go to the mall, and get an upgrade at the Bell store. They wanted some kind of government ID. I don't have a drivers licence, because I am legally blind. My passport expired, and I can't really afford to go anywhere anyway, and the passport, along with the regular government ID is EXPENSIVE!!!!! Why do I need a government ID to show my face in the store, and buy something? I have ID from the CNIB (Canadian National Institute for the Blind) and that's got my nme, picture, address, signature, and an expiry date on it. What's more, it's FREE to renew!!!! They wouldn't accept that, and told me to either do it on line, or over the phone. Does anyone else find it a bit curious, that I am not trusted in person without certain ID, but I can do it "anonymously" over the phone, or on line? I had the exact same problem when trying to open a bank account in the branch. Something is definitely wrong with this picture!!!!!!