"You don't know what its like!"

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I've mentioned before that my wife is legally blind. However, many people don't realize that she is. Today she got an email from a customer that said that he hadn't set up his TTY. This is a program for deaf people to get phone calls into a text format. She had been trying to help him, but what he needed at this point was to talk to an agent, she was no longer able to help him since he had gotten his product back from the company she works for. He kept saying that he hadn't set up his TTY yet. Then he told her that she had no idea what its like to be handicapped. She didn't tell him that she was, although she did once tell a lady who was trying to get extra from the company because her son was legally blind. (That shot her right down.) Instead, she wrote him back and told him that he could use a text communication and gave him the information. Now, excuse me, but my mother had a friend who had lost nearly all her hearing and had to use the service that does it for the deaf. That friend had been using it for decades before her death 10 years ago. I think this guy hadn't set it up because he was trying to get extra stuff. "Poor handicapped me, you've got to do something extra for me." What do you think?