PayPal Customer Support Sucks! I am SO tired! / myLot

@cpefley (1926)

San Jose, California

July 27, 2018 8:57am CST

I've been on the phone with PayPal customer support for almost 2 hours! I haven't slept yet. I can't access my account because my toddler played with my phone and put in too many wrong passwords. I never thought it would be this much of a pain to fix! They keep sending me between 2 departments and they aren't listening to me. They just send me to someone else. I've talked to 5 different people and had to be transferred to customer support 3 times to verify my account, but when I talk to the people in charge of fixing it, they send me back to verify my account. Does that make sense? I'm delirious. I can't receive payments until it is fixed. I want to cry. Should I just hang up and call back? I don't know anymore.

8 people like this

10 responses

Starmaiden

@Starmaiden (9311)

• Canada

27 Jul 18

Try waiting 24 hrs then login again with your original password. After 5 failed attempts to login PayPal may suspect a hacker and suspend your account for 24 hrs....but they should notify you of their suspicions through email.

3 people like this

Colene

@cpefley (1926)

• San Jose, California

27 Jul 18

I know that they did that, but it is ridiculous trying to get them to fix it. I keep getting transferred to different people and no one is fixing it, even though they said they did.

1 person likes this

Aster Noel Dsouza

@asternoel (214)

• India

27 Jul 18

Painful!

2 people like this

John Roberts

@JohnRoberts (109857)

• Los Angeles, California

27 Jul 18

What a headache!

1 person likes this

Colene

@cpefley (1926)

• San Jose, California

30 Jul 18

Yep! Still waiting

1 person likes this

anamika

@anamika161088 (11868)

• India

27 Jul 18

Maybe it's for the better of the customers. Easy policies are more prone to get attacked by cyber criminals

1 person likes this

Colene

@cpefley (1926)

• San Jose, California

27 Jul 18

Putting me on hold for 2 hours isn't in my best interest.

1 person likes this

anamika

@anamika161088 (11868)

• India

27 Jul 18

@cpefley I agree with you.. They should also consider the customers for whom they had made policies..

1 person likes this

April

@thislittlepennyearns (58140)

• Defuniak Springs, Florida

27 Jul 18

It shouldn't be that hard. I would just contact them via chat support. They help.easier and quicker that way.

1 person likes this

Colene

@cpefley (1926)

• San Jose, California

27 Jul 18

I couldn't chat because I've been locked out and can't log in.

Jojo

@Sojourn (13836)

• India

27 Jul 18

Didn't you use the forgot password link

1 person likes this

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Jojo

@Sojourn (13836)

• India

27 Jul 18

@cpefley Oooo..... wish you get a quick resolution

Dominique

@dodo19 (47082)

• Beaconsfield, Quebec

27 Jul 18

Oh my goodness! That is definitely a long time. That is insane. You shouldn't have to wait that long. Sorry to hear that you're having so many issues.

1 person likes this